Hi I found bed bugs had to look for another hotel almost midnight on Saturday night so it was a nightmare . How can I get my refund the manager claims that I need to talk to someone with hotels com. Help

Breakfast is not satisfactory. and the bathroom is not equipped with a ventilation system.

Muy buen personal y buenas instalaciones, todo muy limpio y hotel muy nuevo también.

Among all the other peer hotels in this category, Hilton’s spark was the least likable concept in all the sense. Looked more comparable to studio 6 and other inns, however it had the nice lobby and dining area and inward facing rooms, but the room, bathroom and breakfast options and overall vibe was not 2.5 or 3 star like. The manager and other staff was very kind and supportive, but the concept of this confusing economy category did not work for me even for a short night stay. Will likely stick to holiday inn and springhills

The room had comfortable beds. The bathroom had no vent and the room was humid. No coffee maker but did have a fridge. The building should do some upgrades for their price point. The breakfast was a bagel bar with some muffins and yogurt. It would be a solid 2 star hotel if they kept up with what they had but the highest I would give them is 1.5 stars. For the price I can safely say will not stay there again when I visit San Antonio. I will spent more and stay elsewhere.

Everything here was so dirty. I found hair in the bathtub. There was stuff all over the floor in the hallways and my room. It looked like it had never seen a vacuum. I slept on top of the blankets with all my clothes on and with the lights on because I was terrified of what might come crawling out if I turned the lights off. Everything smelled musty. It looks like someone had previously tried to break into the room as there was a hole in the wall. Overall terrible experience, would not recommend.

The breakfast terrible and no microwave

The room is clean that I like. But no microwave and coffee maker in the room. Breakfast should be improve, orange juice and apple juice mixed with water, taste so blank .. so cheap for a hotel like this. House keeping should clean the room in the afternoon. Before 9 o’clock in the morning they stared to knock people room to ask if we need service… it’s not even 9 o’clock, this is a vacation, what in the world they have to bother the guest that early???? Their laundry machine are soooooo freaking loud like a monster truck running. The only thing I was happy is the room clean , but for the stay is not comfortable at all.

Good

Good place to stay

Breakfast was terrible but the staff was wonderful

It was a great location for anything you wanted to do and close to Fiesta Texas. My only complaint was the bagel bar. The juices were concentrated and not mixed, then when the lady fixed it, she put too much water, so it was just colored water. But there’s a Whatsburger across the street! But I would definitely stay again!

It was a great price, economical, and near La Cantera. The only thing we were disappointed in was that there was no body wash in the shower. They offered two conditioner bottles and 1 shampoo bottle. We had to wash with the small bath bar. I have a photo but the app is not allowing me to upload it.

It was a wonderful experience to stay overnight.

Reasonable price for what you got

No room was available for me. They had all been given away by 11pm (perhaps earlier, but the night clerk with whom I spoke came on at 11pm and said all rooms were already gone when he came on duty). Hilton customer service blamed me making a reservation via a 3rd party (aka Travelocity), but that is no excuse for my room to not be available for me when I arrived before midnight. I suggest your company work with Hilton to improve this behavior. They are encouraging customers to make reservations only via Hilton (not Travelocity) with their behavior.

I will be back, thanks.

Terrible. Hotel was overbooked, hotel did not have a room for us despite us having a paid reservation. We were still charged the night even though we were unable to stay here.

Comfortable beds

Unsanitary Conditions During Stay I am writing to express my disappointment regarding my recent stay at one of your hotels in San Antonio during Christmas. My family and I chose Hilton because of its reputation for quality and cleanliness, but unfortunately, our experience fell far short of expectations. I traveled to San Antonio to celebrate Christmas with my son’s family, who recently moved there. My family and I decided to stay one night at your hotel (we live in Austin) to avoid driving back late at night. Before heading to my son’s house, we checked in and collected our room key at the hotel. After the Christmas party, we returned to the hotel to rest. Upon entering the lobby, we were impressed by how clean and inviting everything appeared. However, the experience took a disappointing turn when we went up to our room. Everything seemed fine until I inspected the bathroom. To my shock and disgust, I noticed feces on the left side of the toilet bowl when I lifted the lid. I tried to confirm what I was seeing and used a wipe to remove the residue. The experience was extremely upsetting, and I have never encountered anything like it during previous hotel stays. The situation made me question the hotel’s cleaning standards, ruining my night. I was so uncomfortable that I covered the toilet lid with towels and waited until the next day to leave.