Overall Ratings & Reviews DoubleTree by Hilton Alice Springs

Comfortable hotel with a few good dining options

Unable to pay cash then got charged a surcharge. Was told days before i could pay cash. Grounds around pool weren't great, nor were the surrounding facilities open, expected more with the name Hilton.

Ripped off by Wotif and Hilton. Click bait to a Non Refundable deal, how appallling.

The service was great and beyond imagination

The shower requires improvement. The water pressure is very low and the shower very average.

Staff very welcoming and allowed the checkin process smooth. The room was excellent howecer the only minor issue withbit was the shower temperature it was more hot water than cold couldnt get a balance with it. Thanks

The shower/bath combo is not good for me as I’m in my 70s so we won’t be returning

Very clean, modern room which made our stay relaxing especially coming out the outback, dusty experience. Staff and check in easy. Disappointing that evening TV entertainment was very limited with cost involved to watch a movie. I happened to connect my device to watch Netflix but after 1 hour it expired from hotel policy. Would I stay again, probably not. Those little things do make a difference, listen up Mr manager

Our room was very comfortable, and we had two very good dinners at the Australian-style restaurant. We enjoyed sitting on the patio around sunset and watching the birds and rabbits. Check-in did not go smoothly at all. Although our room was pre-paid, the hotel could not locate our reservation when we arrived. It took about two hours to get everything straightened out. Hotels.com staff on the phone was excellent in solving the issue and we don't think at fault in any way. The desk staff was also kind and helpful in finding the reservation. Still, this lost reservation cost us a couple hours of our sightseeing time and was not the desired way to arrive after a long flight. The dinners at the Saltbush restaurant were great and service there was excellent. The pool looked beautiful, and I wished we had time to enjoy it. There is little to no concierge or tourist information available at the hotel. Still, the town is relatively small and we were able to use taxis to get around and explore it easily enough. We loved Alice Springs and the Hilton seems like one of the best choices available.

The staff were great, although I found the texting to be a bit annoying. Good reception lounge area to wait for tour transfers. Comfortable bed, pillows all huge. Nice bathroom. I got an upgrade to a mountain view room which was nice. The view wasn’t that spectacular though. Faced mostly onto the golf driving range.

only stayed one night. comfortable beds and clean. it was a sunday night and both restaurants were pretty busy. no real insight although the front staff were very friendly and helpful.

I was at the Double Tree for about 10 days and sadly left a little underwhelmed with my experience. The facility is nice enough with a rather grand lobby which is home to two restaurants and a nice lounge area. The gym is fairly decent but unfortunately it requires you to leave the bldg to access it. The laundry facility is very convenient if you there for an extended stay but sadly two of the dryers weren't working which is a majoy inconvenience considering the laundry room was in heavy use resulting in wait times for a dryer unless you went early in the morning or late at night. The major letdowns were the heat not working in the room during my winter stay and soap suds from the shower coming up from the floor drain in the bathroom. I brought the heating issue to the front desk and it seemed that someone just came to the room and set the thermostat to 38 degrees which did absolutely nothing. On the plus side the staff was very nice and there are a couple restaurants and a casino within close walking distance. Unless you're a Hilton member I would recommend exploring the hotel by the casino on your next visit to the ASP.

Basic reception skills lacking. Pool area getting very shabby. Restaurant staff the only redeeming feature of this facility

The heated pool was not heated, thus was freezing. Otherwise a good place to stay.

The hotel is dated even though renovations had been done recently. The bathroom had a new toilet, sink, taps; however, the tiling should have also been renovated and the bath tub removed for a walk in shower. I just can't understand why you would do half the job? At the main entrance of the hotel there was a peddler sitting on the sidewalk selling goods while another was standing in the bushes. The car park was frustrating as it was gated, but the swipe card never worked. This is a 3 star hotel at best.

Overall hotel and faculties where good. The access to rooms via parking lot not great and condition of parking lot was challenging to roll suitcases.

The $6 charge every time you used in-room dinning is an unethical gouge

Clean, 5 star rooms

Very clean hotel. Nice bar and restaurants! Our breakfast was included and it had lots of variety including a chef making to order omelettes, eggs, etc. Lovely pool area! We would come back again!

The check in staff was exceptional, the hotel looked great, the pool was in great shape, the breakfast staff and food was great, and the room was very nice. The issue was we had no AC and it was too hot in the room to sleep. Reported issue the first morning, but no one came to fix it. Lucky the weather turned cooler.