Overall Ratings & Reviews Sonesta ES Suites Tucson

Front desk staff were very helpful. The condition of the suite was unacceptable. Grimy sofa, stains on the walls that could’ve been cleaned, gross carpet, stained towels, terrible pillows, empty shampoo and soap dispensers.

Have stayed at this location several times for work. Always had a good experience. The rooms are very spacious and always clean. I also like the easy access parking. The staff is also extremely friendly. Will be staying here on my future business trips as well.

The check in/out staff were very very helpful. I expected a fireplace based on the description and there was none. The room had an odor as do hotels in need of updating. The kitchen was a nice feature.

Great location & staff was excellent

Nice and roomy

The staff were welcoming and helpful. I couldn't beat the price for a room with a kitchen and the convenient location to Tucson activities. However, the property is in need of updating and a thorough cleaning.The jets in the hot tub were not working which was disappointing. We turned the timer knob to turn them on, but not much happened. The pool was clean - but had some broken tiles. The pictures online look nice, but in-person things are cheaply painted and unkempt. There was some litter on the sidewalks up to our room. It was there for about 2 days before someone picked it up (I wasn't going to touch it as it was a rubber glove). The dishes in our room had dried on food. We scrubbed everything by hand before using them. Also, the room only came with one spoon and one fork. I did get more from the front desk. There was no blow dryer in the room and I had to get this from the front desk. Upon inspecting the dishwasher, it was clear that it was not working properly. We saw the occasional bug in the dishwasher and in the sink/kitchen area. On our last day, I did a Google image search of the bug and it came up as a Roach nymph. I left a note for the cleaning staff that they may have a potential Roach problem. Overall, it was an okay stay, but I wouldn't recommend it to anyone or stay there again. It certainly does not qualify as a 3-star hotel.

The reviews and images were a little misleading based on what we experienced. The front desk staff were great. Friendly and responsive. The hotel room was ok. There was a weird smell in the room, kind of like bandaids, which was unpleasant. There were what looked like cigarette burns in the carpet and linoleum. The couch had some food stuck on the back. There was a clump of hair stuck in the trash can in the bathroom. The toilet was slow to flush and eventually clogged and overflowed onto the bathroom floor. The staff repaired it quickly. But there must’ve also been a leak in the toilet tank because it would momentarily fill every 5-10 min. which kept my husband awake the first night so we got some ear plugs. Not the hotels fault, but there was also someone in the room above us who was extremely loud - yelling and sounded like they were running around constantly.

It’s nice hotel. Close to Saguaro National Park. Spacious loft for family

I loved!! that there was a full kitchen in the unit! It was awesome not having to eat out all the time over my 3 night stay. It had a full fridge as well. Great for long stays. The room was very spacious which was nice. All amenities were good. The main thing I did not like was that the room didn’t seem to be cleaned thoroughly in the living/kitchen areas. The couch looked like it had weird stains on it. The carpet right in front of the couch had some pretty gross stains even though the carpet was dark you could still see crumbs and things. The kitchen floor was bad too. It looked like it hadn’t really been mopped specially after I spilled some juice and wiped it up the paper towel I used was extra dark. The bed sheets had some stains also and the hand towels in the restroom looked like they hadn’t been changed. Maybe no one used them last time so they were not changed but you could tell when I opened it to check, the outside was brown but the inside was white. Make sure to check those here before you use. Those were easy fixes however, I requested new sheets but I did not utilize any towels and was lucky to have brought my own. Although the restroom area and shower/tub were clean. Overall was a good stay and would stay again.

Staff was awesome and very welcoming. Clean room, one issue, addressed immediately. Good breakfast.

The property is very dated. The pictures online are misleading. The breakfast selection were not good either.

Love the space, the stove, refrigerator, icemaker, plenty of space to move around. Love the atmosphere.

Great stuff and breakfast

The staff was so friendly, especially when I lost my keys and I locked myself out of the room literally within 30 minutes of each other

en términos generales todo me gustó, el desayuno era bueno pero el servicio no, no estaban pendientes de rellenar lo que se acababa, además necesitan mejorar mucho en la limpieza de las habitaciones

I came to property to check in a little after 3pm and the type of room I reserved was not available. I was not able to check in until more or less 445pm. This was inconvenient I had to waste time and gas when I have been resting.

We stayed for 5 nights over thanksgiving. The room was well furnished and clean. The carpet is dated and needs to be replaced. We went to the breakfast bar once and did not care for it. Parking was very convenient. The trash containers remained full and were not emptied during our stay. It was a good value and the location was convenient for us. We will likely stay there again.

This place is not the greatest. We booked the place last min, and they allow pets- We ended up not bringing our dog, but could not cancel and had to stay. I would go elsewhere , or book an AirBnB if you need a kitchen type place -

There was a leak of brown fluid from the upstairs bathroom and whisker shavings in the upstairs bathroom sink. We only stayed for one night so didn’t bother contacting the front office.

We enjoyed our stay.