The person that picked up the phone was pretty rude, and so were some of the outdoor bar staff. The seating staff at the patio dining area were nice - wish the service staff would've been friendlier

:)

It was dusty and super noisy. Our balcony wasnt accessible. Really bad experience

Beautiful hotel especially upon arrival Staff was friendly & accommodating

Great location. Busy area but everything walkable

Great location, can't beat it. People are friendly, pool area is good, beach is nice. No complaints on anything. Restaurants are extremely expensive and rooms are way too small. Property is beaten up, carpets needs a chance. Ambience of the property is so nice. There is a positive vibe in this place, this is our first visit and we really liked it. They need to upgrade the property and increase the room sizes.

There is a reason we consistently return to this hotel. It embodies everything we think we want from a Hawaiian vacation. If there was an option for a sixth star for staff friendliness and service this would be an easy choice.

Loud construction on property during weekdays and balconies are inaccessible.

I recently stayed at your hotel and wanted to share my thoughts. The hotel itself is lovely, with a rich history that adds charm to the visit. However, I encountered some challenges with the customer service at the reception. The staff member I spoke with had a less-than-helpful attitude when explaining the billing system, which made the process frustrating. On a positive note, the individual at the buffet was exceptionally nice and friendly, providing a warm and pleasant experience. Improving the customer service at the reception could enhance the overall guest experience.

Very central and easy access to transportation and shopping and dining. Very nice staff! Great views to the ocean . Pool was small but ocean was perfect! Great breakfast buffet!

Noisy at night

Convenient and nearby to other luxury hotels. Directly on the beach 🏖️.

Like the location and beach. Overall a good place. Only down side was the 9-5 jack hammering or drilling of the out side room decks. This was noisy. All the patios/decks from the rooms were sealed. Could not go out or dry your cloths on the balcony or let fresh air in. Wish they (Surfrider) told me before, I would have booked another section. Also, I booked a pool cabana and heard that hammering away all day instead of the ocean, not happy about that. I booked through a 3rd party so never got notified about the construction. Surfrider did give some daily credit and partial ocean view upgrade, just wish they would of told me how loud it was going to be and that the decks would be sealed.

construction at hotel prevented use of balcony enjoy the view It also limited number of beach umbrellas Overall the hotel was nice convenient location spectacular weather food was ok

Beautiful hotel and wonderful location. Only downside was the deafening construction on tower right next to pool area that made it impossible to enjoy this area.

This has been a hotel we've wanted to try at Waikiki for a while and the best part about this hotel is the location. It's so convenient to walk out and be on the beach. Food options are also plentiful being in the middle of Waikiki beach. There were so many good things, but the one bad part is the room location. Having booked a partial ocen view, I was very disappointed in the room I was put in because there was not much of the ocean to be seen. I was put on the side of the hotel near the street side so not only was I not able to see much, but I also had the noise from the street. Maybe this is what I get for the price I paid, but I don't know how they called it a "partial ocean view". Unfortunately, I travelled with another family and had joined rooms, so they didn't have anything else available that could work for us.

Excellent hotel on the beach with great history. Great location. Only issue was lack of sun beds around the pool. Watching sunset from the 6th floor balconies was great.

We were just a little disappointed in the cleanliness and attention to detail at the hotel. Perfect location and super nice staff.

Nice property but the valet service along with the "resort fee" is a joke. Valet service takes at least 25 minutes to bring you your car and they don't have another parking option so you're stuck paying $65 a day!!!!!!

Everything is very good, there is nothing bad to say