Overall Ratings & Reviews Sanctuary Camelback Mountain, A Gurney's Resort and Spa

C

Common areas, fitness center, spa, restaurant, etc. were immaculate. Housekeeping services for room were generally excellent, with occasional lapse. Overall, the people make Sanctuary Camelback a wonderful experience. Every member of the team works very hard to make sure their guests have the best experience possible. Even though the onsite restaurant is excellent, there was no "selling" when we asked for recommendations for dining in the area, and those recommendations turned out to be terrific dining experiences.

Beautiful

My husband and I were so excited to stay at this resort. I had seen it on Instagram and also saw its wonderful reviews. We were very disappointed with how dated this resort was. Our room was right next to a custodial closet where all the housekeeping would gather and get their materials. It was super loud and doors were constantly opening and shutting. We have stayed at almost all the resorts in Scottsdale and at this price point I was expecting top notch. The pool and hot tub both had a green tinge to it which means there was no way we were getting in. We ordered breakfast room service and not only did it take over an hour it was not even that great. A two egg breakfast with a glass of juice times two was over 100 dollars for something I could have made tasting way better at home. Overall not impressed and would not recommend this place. Staff was nice and grounds were pretty.

Beautiful and serene property

Loved our entire stay! Bell Staff is the best and deserve a lot of kudos. Food at Elements is wonderful and we loved the amenities.

This is a lovely property with very attentive staff! I do think the property could use some updates. The spa for example could use some updates. Also, given the price I think a turndown service would also have been nice. Overall, nice hotel/ great staff!

Stunning views

The service and food

Service was excellent. Always anticipating our needs and staff worked together really well. Rooms and food were fabulous also

My wife and I spent the weekend here to celebrate our 20 year wedding anniversary. We were slightly disappointed on a couple of different fronts. Our room wasn’t as clean as you’d expect with a 5 star resort. There was a broken tile in the shower, no chaise loungers on the outdoor patio, spa had ripped wallpaper. We ate at the Elements restaurant one night and had a reservation - we were seated next to a very large group and asked if we could be moved to a quieter table and was told we couldn’t be accommodated. Just disappointing all around experience - great views and location, but property fell short of expectations for the price.

Wonderful hotel. Staff were all friendly. We will be back

Old room in poor condition--terrible lighting and no deck or outside patio, Your pictures of the room and view are very deceiving. Other people -3- ran into the same problem.

We came here for my fiances birthday and it was amazing. The staff is so friendly and accommodating. Everything was clean and we were checked on daily. Anyone who stays here would love it. I thank the staff for being so kind. This is hard to come by lately so it is very much appreciated.

Beautiful resort! Great location, lots of amenities, and very comfortable. We loved our stay here!

The property is beautiful with amazing views of Camel Back Mountain. The restaurants also had breathtaking views of the Mountain and beautiful landscape. The food and service was outstanding. The spa was wonderful and relaxing. The suites were spacious and beautifully decorated. The only issue is that it is not very easy to walk if you need assistance. Many stairs and hills.

When we arrived we were impressed with the warm welcome and the option to text for service or requests. However, though texting resulted in an immediate text response, there was zero service (requested ice….never came; requested coffee….no one showed; requested cups that they forgot to provide….nada). The room cleaning was below parr - didn’t refill coffee; promised fireplace fuel did not happen, items taken by their staff, from our room, and they placed outside door for 3 days. Food at the restaurant was mediocre, but the salad was fantastic. For $1,800 a night…we will consider other options next time.

Very disappointed!

Beautiful property and always exceptional service

Our stay at the sanctuary was just lovely from the friendly staff, very accommodating to the grounds that were manicured, pristine with beautiful views our villa was spacious and clean and very welcoming. We really enjoyed our stay thank you to the front desk staff, Beautiful Spa Office services and the lovely pool. Highly recommend!!