Was an amazing experience, they upgraded us to a suite upon check-in. Service was impeccable, Tamara was a pleasure!

Amazing property! All the staff is well trained. Beautiful garden, amazing views, great gym, spa.. breakfast was great! The general manager Elisa Peroli is amazing! We will definitely go back

One of the best hotels I’ve stayed at. Setting is beautiful and the staff are exceptional. Will definitely be back! Thank you for making our stay so special.

The staff were amazing and it exceeded our expectation

Amazing!!!

There is nothing not to like as far as the property and services. We found it to be a bit low energy for us. Hushed voices,?quiet hushed voices. The spa did nirvy e the

Amazing, incredible stay! Beautiful historic property that was really unique, with the most amazing customer service. I felt like I was in a fairytale.

Great restaurant, awesome service in the restaurant and overall. Hotel is dated, pool cold and not heated. Suggested management invests into a pool heater so kids can enjoy the pool cause water was freezing. Rooms need updating badly. In room only tub, no shower. Remote quite area outside the city, tranquil and peaceful. Very relaxed atmosphere. Again, restaurant staff incredible, gourmet menu, great breakfast. Will definitely return but without kids. Highly recommend.

Absolutely wonderful

The level of service was excellent. All the staff were extremely helpful and friendly. Will certainly try to get back there again. Highly recommend.

By far, the best hotel I've ever stayed at. The entire grounds, rooms, and staff were beyond what one could imagine. This hotel deserves its own rating as I really don't believe 5 stars describes it well. Location to Florence was a bonus but it was really hard to put the energy together to leave this hotel. The staff treat you like family and go above and beyond what i have experienced in other 5 star hotels. The only bad part was leaving.

Gorgeous property and amazing staff. However, be advised that the ACs don’t cool the rooms below 78-79 degrees Fahrenheit. Breakfast was okay but the view from the dining room was breathtaking. Dinner was a huge disappointment, trying to be too fancy and forgot about flavor and that they are in Italy. The grounds are immaculate and the staff, though very understaffed, were very attentive. Tamara did the best she could to accommodate us. I would not recommend this place in the summer, maybe fall or spring. And don’t waste your time or money in the restaurant, go in to Florence where there are many great restaurants

The villa is dreamy. I wished we could have tried the spa but there were so many places to see we never had the time. I would comment that the bar prices and the restaurant prices were extremely high. We never ate dinner at the restaurant. We ate at restaurants in the area instead. I have to say in nearly three weeks of traveling in Italy and staying at different levels of luxury, la Massa had the least impressive scrambled eggs, which I thought odd for such a lovely hotel. And because of its location by the Arno river rehabs, the mosquitos in October were not welcome guests in our room...and they don’t use screens!i wish I had brought some of my insect repellent impregnated clothes that I had just used in Africa the month before. That aside, I would love to return to La Massa and just chill....

Excellent intimate hotel within 15 mins of the city and vineyards of Tuscany; the staff are extremely personable and really take care. We are clients of their sister hotel Villa d’Este in Como and would highly recommend Villa la Massa as well; feels like its your own home; we have already booked to return with friends.

Beautiful historic building with setting, service and rooms to match. If you want to holiday in style this is the perfect place,

A really lovely stay, staff were kind and friendly.

My wife and I spent part of our honeymoon at this magnificent hotel. The attention from the moment we walked into the property was beyond spectacular. The staff is extremely helpful, kind, caring, and beyond attentive. We had breakfast every morning at their beautiful restaurant which overlooks the Arno river and the food is so delicious. We also had an exquisite dinner on Saturday evening with exceptional service and attention. There is nothing bad we can say about this beautiful property and their staff. The reception desk, the wait staff at the restaurant, and management are all passionate about making sure every single guest leaves wanting to come back. To say the least, we did not want to leave and will be sure to come back soon.

Hotel was amazing. Beautiful rooms, delicious food (breakfast/dinner), stunning views, and fantastic service. I usually do not go out of my way to rate a hotel, but Villa La Massa deserves all 5 stars!!!

Spectacular property and excellent service Extremely pricey though other than the basic room rate; minimum $250/dinner for 2 if eating in restaurant and a moderately priced bottle of wine; private tours were $600-700/day

Wonderful hotel, great location, very friendly staff. Highly recommend!