Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler.

Amazing location, great service.

We have visited this hotel for the last 3 years On a half board basis and have never had a problem. never used the pools or spa but they look OK The food is mainly good but can sometimes be verging on the cold side. The TV has a good selection of channels All the staff seam nice & friendly

Very nice

On the beach, good restaurant. Valentina is a very dedicated guest, finding solution. In my opinion room 102 is terrible: smell, noise, ants and bugs. Valentina offer me an other room but was difficult to remove all.

It was a great stay & will do it again. A first rate establishment!

The wors ever hotel i see on my life No friends on staff Parking 180 ero And it was far froom property Staff not friendly and not speaking English Room is not clean discastin Plus food is cold and not enough need to wait for another coking and grill Drinks you have to pay No one help me for anything Air conditioning not working And i am so disappointed with the hotel place and i did stay 10 days and i paid for not the hotel i see on the advert

Great location, delicious breakfast. But this hotel definitely needs renovation and pay more attention for room cleaning.

Fantastic property great location with attentive happy staff . Food options always good in the restaurant . Pool side bar never to busy table service available , a fantastic all inclusive hotel.

Ens hem allotjat tota la família en aquest hotel i ens ha encantat. Bon menjar, bones instal·lacions i un spa increïble. Repetirem!

Great hotel with separate pools for family and adults alone. Nice walk by the beach and overall good experience. Breakfast buffet could be increase with fresh fruits and coffee machine that works properly. The juices at breakfast buffet are terrible you can't taste any fruit jut taste of colorants and artificial flavors.

Overall hotel is clean and comfortable rooms. Service is good but coffee machines at breakfast were not calibrated properly for 3 days so we had to drink bad coffee.

We could not check in as we are stuck in Australia and can’t travel due to the Covid 19 restrictions on international flights. No refund at all has been offered or no travel vouchers have been offered either by Expedia or the hotel.

Nous avons passé un très bon séjour en famille à l’hôtel Rosamar & Spa. La piscine est agréable, la plage est toute proche, les repas sont corrects et l’accueil très sympathique. Le personnel parle français, ce qui facilite beaucoup les échanges. On nous a même trouvé une chambre plus grande avec vue sur mer pour un prix très correct. Merci pour cette belle expérience !

Bra läge nära strand och stad. Fint hotell och bra service. Vi trodde dock att det skulle vara 18+ på hela hotellet men det var det inte, men det störde inte så mycket ändå. Wifi krånglade, hissarna var väldigt långsamma. Men i det stora hela så var det en fin upplevelse och vi trivdes bra. Trevlig frukostbuffé!

Tout a été parfait équipement amabilité du personnel tranquillité confort Avec 2 points particuliers à souligner le personnel à l’accueil parle français et un restaurant grill qui remplace le buffet Que du bonheur et nous sommes prêt à revenir

Besondere Danke Evelina von Rezeption sehr hilfsbereit ind kompitent

The location, near to the beach and restaurants. The corridor to the lift a little bit long

Usine à touristes, 4 étoiles non mérité. Confort moyen. Toutefois le personnel est agréable. Buffet sans plus, cuisine insipide.

Très bon hôtel, que ce soit la chambre, le restaurant ou les services. Piscine intérieure agréable