We asked for a non smoking room with a view and air conditioning. We didn't get any of the three items we asked for, even though we were assured that these were all reserved. On their website it said that all rooms were non-smoking, air conditioned and had mountain views. A continental breakfast was also available. When we got there and found out we were in rooms that smelled like smoke, looked at a grass and cement wall, and had no air conditioning, we tried to contact them but everyone was unavailable until the following Monday. The continental breakfast was unavailable on weekends as well. No one even at the concierge desk. No one returned our call when we left a message. When we checked out on Monday and explained our frustration, we got no apology or explanation. Just a simple, "we'll look into that". We definitely will never return!!!