We sincerely apologize for the cleanliness issue you encountered in the room. This is not the standard we strive for, and we will address this with our housekeeping team immediately. We appreciate your comments and are working to improve.

Thank you for sharing your feedback with us. We’re sorry to hear that the room size didn’t meet your expectations and that it wasn’t as comfortable as you hope for. We understand how important space is for a relaxing stay, and we apologize for any discomfort this caused. For future stays, we recommend considering our slightly larger room options (Superior Room) to ensure more space and comfort. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.

Thank you for your valuable feedback! We're glad to hear you enjoyed our strategic location and the atmosphere of the hotel. We take cleanliness seriously and will certainly look into improving the condition of the towels. Additionally, we appreciate your comments about staff friendliness and will use this as an opportunity to further train our team to enhance guest experiences. We hope to welcome you back and provide an even better stay next time.

Thank you for your continued loyalty to Cititel Express! We're delighted to hear that our hotel has become your family's go-to choice when visiting Penang. Your support means a lot to us, and we're committed to providing you with the best possible experience. We hope to welcome you back soon!

Thank you for your wonderful review! We're delighted that you enjoyed your stay, found the room spacious for your group, and loved the view. We appreciate you choosing our hotel for its convenient location. Your positive feedback motivates us to continue providing excellent service. We hope to welcome you back soon!