Overall Ratings & Reviews BEST WESTERN Mangga Dua Hotel & Residence
Explore BEST WESTERN Mangga Dua Hotel & Residence
Traveloka (4,095)
8.3
Very Good
From 4,095 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.3
Meal
8.3
Location
8.2
Service and Facilites
8.3
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Nhân viên thân thiện (29)
Hương vị (28)
Phòng ngủ (25)
Không khí (24)
Khoảng cách đến trung tâm (21)
Đa dạng (21)
Không gian phòng (18)
Khu vực chung (17)
WiFi (15)
Giờ nhận/trả phòng (15)
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Traveller Reviews BEST WESTERN Mangga Dua Hotel & Residence
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Customer reviews
S***H
10.0
/10
Reviewed 2 week(s) ago
Very good, I really like it, thank you, I will order again
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S***a
8.5
/10
Reviewed 7 week(s) ago
Overall good, standard according to the price. Maybe the cleanliness of the room can be improved
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R***a
8.4
/10
Reviewed 7 week(s) ago
There are only 2 lifts, it takes a long time to go up and down. Breakfast variations are also very limited
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R***a
8.4
/10
Reviewed 7 week(s) ago
There are only 2 lifts for up and down access so you have to wait a long time.
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N***a
Staycation
6.1
/10
Reviewed 9 week(s) ago
The AC in the room only blows out air, not cold. I called the technician, he said "it will cool down later" but in reality it won't cool down until tomorrow! It's stuffy. Everyone has finished breakfast at 8:30, oh my. Just once is enough.
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Accommodation's Reply
05 Feb 2025
Dear our value guest,
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Management.
Best Western Mangga Dua Hotel and Residence
2***1
Leisure
10.0
/10
Reviewed 9 week(s) ago
When I was in Jakarta from Bandung, I left my bag at woosh. With the alertness and agility of the hotel staff. My bag returned safely and without any damage. I really appreciate the staff who were very agile in helping. Thank you to the staff from the hotel who have been very helpful in helping me find my bag. 👍👍👍
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Accommodation's Reply
05 Feb 2025
Dear our value guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management. Best Western Mangga Dua Hotel and Residence
R***a
Leisure
8.5
/10
Reviewed 9 week(s) ago
Staycation several times here, close to the shopping center, nice hospitality, the food is also delicious. It's just not comfortable with the toilet, the floor is not suitable for the toilet, it's too slippery, because bringing elderly people and children, I was worried several times almost slipped. Maybe it can be replaced with a safer floor for the toilet. Anyway, tq, so happy to stay here 😘😍
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Accommodation's Reply
05 Feb 2025
Dear our value guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance,Sincerely, Management. Best Western Mangga Dua Hotel and Residence
MN
M Niki N.
Staycation
10.0
/10
Reviewed 9 week(s) ago
Room as ordered, city view, food is quite good.
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Accommodation's Reply
05 Feb 2025
Dear m niki and, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management. Best Western Mangga Dua Hotel and Residence
Willy U.
6.4
/10
Reviewed 10 week(s) ago
Breakfast is not varied enough, food refills are quite late, as a result, breakfast at a hotel of BW's level is only rice + fried egg + instant noodles.
The toilet smells and the flush is not strong enough.
There needs to be a bracket in the shower room because guests also bring their own equipment,
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Accommodation's Reply
05 Feb 2025
Dear Willy you, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance,Sincerely, Management. Best Western Mangga Dua Hotel and Residence
Siti N.
10.0
/10
Reviewed 11 week(s) ago
The hotel is very comfortable, the staff is friendly, the breakfast menu is delicious ❤️
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AZ
Adam Z.
Leisure
8.8
/10
Reviewed 13 week(s) ago
constrained by the elevator.. only 2 have access to the hotel starting from floor 21-33.. so wasting time in the elevator.
breakfast over capacity.. no place to sit.. lack of preparation.. food refill late.. no preparation to face the day after the new year in the kitchen. for the man guarding the Indomie stand is very friendly. I like friendly staff. good job.
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F***i
Staycation
6.0
/10
Reviewed 13 week(s) ago
1. 33-storey hotel but only 2 elevators.
2. Elevator access cannot use room cards and not all rooms get elevator access cards, have to wait a long time to be able to go up/down.
3. The bathroom floor is not slanted to the drainer so that water pools in the bathroom.
4. The bathroom always smells of urine like there is a leak from the toilet.
5. When checking in to the room, towels are also not provided so you have to request
6. Not allowed to borrow utensils such as spoons/forks on the grounds that the staff is busy
7. One good thing is that the security staff are very friendly and helpful
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F***i
Staycation
6.3
/10
Reviewed 13 week(s) ago
1. 33-storey hotel but only 2 elevators.
2. Elevator access cannot use room cards and not all rooms get elevator access cards, have to wait a long time to be able to go up/down.
3. The bathroom floor is not slanted to the drainer so that water pools in the bathroom.
4. The bathroom always smells of urine like there is a leak from the toilet.
5. When checking in to the room, towels are also not provided so you have to request
6. Not allowed to borrow utensils such as spoons/forks on the grounds that the staff is busy
7. One good thing is that the security staff are very friendly and helpful
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H***a
Leisure
6.7
/10
Reviewed 13 week(s) ago
Friendly staff. Long check-in time. Even though I arrived at 3 o'clock, I was still told to wait. The room key was wrong, I reported it back and forth to the receptionist 3 times. The elevator took so long. Then the towels weren't there. It was only delivered at Maghrib. The AC wasn't cold, the outdoor AC was incredibly noisy. Breakfast was also mediocre, the melon was hard and bitter. There was food that was already sour. Please fix it again.
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2 people find it helpful
Armansyah S.
10.0
/10
Reviewed 14 week(s) ago
This hotel is highly recommended, I stayed with my family, when I left something behind it was stored well.
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S***e
10.0
/10
Reviewed 15 week(s) ago
The room is clean and comfortable, I stayed here for 3 nights and met friendly & helpful hotel staff. If I go to Jakarta again, I want to stay here again☺️
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1 people find it helpful
TP
Tedy P.
Leisure
7.6
/10
Reviewed 15 week(s) ago
Ask for non-smoking, given a smoking room, ask for 2 beds, given a king bed
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ds
dedy s.
10.0
/10
Reviewed 15 week(s) ago
The staff is very friendly and the service is good, highly recommended.
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Agustinus M.
10.0
/10
Reviewed 16 week(s) ago
It's really close to the shopping center.
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1 people find it helpful
EM
Eka M. A.
10.0
/10
Reviewed 17 week(s) ago
Staying at Best Western hotel is really good... 👍
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2 people find it helpful
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