Traveloka (2,568)
8.6
Very Good
From 2,568 reviews
Provided by travellers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about Hana Hotel
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Staff Friendliness (22)
Bedroom (22)
Distance to City Center (20)
Ambiance (19)
Bathroom (18)
Variety (15)
Wifi (14)
Hotel Area (14)
Taste (14)
Surroundings (12)
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Traveller Reviews Hana Hotel
Number of reviews per page
20
40
Customer reviews
r***a
Transit
9.7
/10
Reviewed 2 week(s) ago
The room is clean, the facilities are complete, there are lots of sockets for charging, so there's no fighting over them.
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Accommodation's Reply
21 Apr 2025
Hi, Thank you so much for your positive review! We are so glad to hear that you were comfortable with the cleanliness of your room and the facilities provided. It was also nice to know that the many outlets helped during your stay — no need to fight over them! We look forward to welcoming you back in the future. Best regards, Hana Hotel
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Dianjunita
9.1
/10
Reviewed 2 week(s) ago
The female receptionist is friendly, the restaurant is friendly, the other staff are just okay. The hotel is good, the location is also strategic,
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Accommodation's Reply
21 Apr 2025
Hi Dianjunita, Thank you very much for your review! We are glad to know that you were comfortable with the service from our receptionist and restaurant team. Your feedback regarding other staff is highly appreciated and will be used as evaluation material so that we can provide more even and consistent service. We are also glad that you liked the hotel and its strategic location. We hope to welcome you back again in the future with a more pleasant experience. Warm regards, Hana Hotel
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A***e
Business
8.5
/10
Reviewed 9 week(s) ago
Clean hotel, friendly staff. Close to city center
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J***a
Leisure
8.8
/10
Reviewed 11 week(s) ago
Strategic location, easy to find food. The price also includes breakfast, the hotel is clean and well-organized.
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2 people find it helpful
Accommodation's Reply
12 Feb 2025
Hello, Thank you for your positive review! We are glad to hear that you enjoyed our strategic location, breakfast, and the cleanliness and tidiness of the hotel. We look forward to welcoming you back on your next visit. Best regards, Hana Hotel Batam
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Zulvan S.
Business
10.0
/10
Reviewed 12 week(s) ago
1. All staff are friendly and very friendly.
2. Rooms are cleaned every day. Bathrooms and towels are changed every day.
3. Cold AC, Many TV Channels, Coffee and Tea can be made in the room.
4. Breakfast is the most delicious fried rice.
Green bean porridge is also delicious with bread.
5. fast internet wifi.
6. good location, many choices of dinner 🤔😂
7. ATM is close, the matchmaking market is also close.
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1 people find it helpful
Accommodation's Reply
11 Feb 2025
Hello Mr. Zulvan, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel
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Ig
Indra g.
Leisure
10.0
/10
Reviewed 12 week(s) ago
Budget hotel with excellent facilities & cleanliness.
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Accommodation's Reply
11 Feb 2025
Hello Mr. Indra, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel
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G***l
5.4
/10
Reviewed 12 week(s) ago
There are many small cockroaches in the room, from the bathroom to the bed. I have tried changing rooms and they also have just as many cockroaches. I can't sleep because the cockroaches climb up to the bed.
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Accommodation's Reply
11 Feb 2025
Hello, We are very sorry to hear about the unpleasant experience you had during your stay. We understand how important it is to our guests, and this issue does not reflect the standards of cleanliness we strive to maintain. We have taken immediate action with our housekeeping and pest control teams to ensure this does not happen again. Thank you for your feedback, and we look forward to providing you with an even better experience on your next visit. Hana Hotel
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RL
Rinto L.
Leisure
10.0
/10
Reviewed 12 week(s) ago
The price is very affordable and can feed me, my wife and 2 children without paying extra.
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1 people find it helpful
Accommodation's Reply
11 Feb 2025
Hi Mr. Rinto, Thank you for your review! We are glad to hear that you and your family felt comfortable staying at our place and enjoyed the facilities provided. We always strive to provide the best experience at an affordable price. Hope to welcome you back again in the future! Hana Hotel
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Febrianto H.
Business
10.0
/10
Reviewed 16 week(s) ago
Friendly staff, clean and comfortable rooms, delicious breakfast food
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B***g
Leisure
9.7
/10
Reviewed 17 week(s) ago
Comfortable and clean hotel. Friendly staff. Recommended hotel.👍
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F***a
Business
9.7
/10
Reviewed 18 week(s) ago
A hotel that is like a second home, every morning breakfast feels like being at home. The hotel is clean, the staff is very friendly, very helpful for us long stay guests, the shower water 🚿 is very strong, the hot water is also fast, the only minus is that our non-smoking room is on the 2nd floor, every smoking room smokes, our non-smoking room is also affected, I want to cry in the middle of the night moving rooms. It would be wise to make the smoking rooms on 1 floor, so we as non-smoking guests are not disturbed.
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1 people find it helpful
Accommodation's Reply
02 Jan 2025
Warm greetings! Thank you for your review and for trusting us to make our hotel like your second home. We are glad to hear that you enjoyed the breakfast atmosphere, the cleanliness of the hotel, and the service from our staff. We also apologize for the inconvenience you experienced regarding the smoking area. Your feedback is very valuable to us, and we will consider your suggestions to rearrange the room area to make non-smoking guests feel more comfortable. We look forward to welcoming you back with a better stay experience in the future. Hana Hotel
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H***i
Business
9.7
/10
Reviewed 18 week(s) ago
Pretty good and subscribe here
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Morier S. L.
Staycation
8.8
/10
Reviewed 19 week(s) ago
Easy for travel. Staff is very friendly.
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g***h
Staycation
10.0
/10
Reviewed 25 week(s) ago
Comfortable hotel. Very close to everywhere. Super delicious and fresh breakfast. Of course the staff is very friendly 🫶.
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g***h
Leisure
10.0
/10
Reviewed 25 week(s) ago
Super friendly staff 🫶 clean and comfortable hotel room. Close to everywhere and super delicious breakfast.
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Indah G.
8.5
/10
Reviewed 26 week(s) ago
The hotel is clean and the service is friendly.
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Agus D. P.
Leisure
10.0
/10
Reviewed 26 week(s) ago
Staff is very friendly. Room is clean and comfortable.
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1 people find it helpful
R***a
Transit
8.2
/10
Reviewed 29 week(s) ago
It's okay for yourself and in transit.
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1 people find it helpful
A***A
Leisure
9.4
/10
Reviewed 31 week(s) ago
The receptionist is friendly and can even check in early, the location is strategic in the city center, the food, although not much variety of fried rice and noodles, but there is an egg corner. For all its OK, thank you Hana hotel.
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3 people find it helpful
A***i
10.0
/10
Reviewed 32 week(s) ago
Great stay for families and downtown entertainment environment.
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Number of reviews per page
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40
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