7.6
Pleasant

From 360 reviews

Provided by travellers on
Cleanliness

7.2

Room Comfort

7.3

Meal

7.3

Location

8.0

Service and Facilites

7.5

People often mention about Galaxy Hotel
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Distance to City Center (6)
Surroundings (6)
Accessibility (6)
Ambiance (6)
Bedroom (6)
Taste (5)
Room Space (4)
Bathroom (4)
Variety (4)
Wifi (3)
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Traveller Reviews Galaxy Hotel

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Customer reviews

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NURUL H.
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Business
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9.1

/10

Reviewed 8 week(s) ago

The hotel is strategically located. There are several famous restaurants such as McD, Pizza Hut and close to several bank branches and close to the XXI cinema. There are also snack locations around the hotel.
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1 people find it helpful

A***l
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Staycation
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6.5

/10

Reviewed 14 week(s) ago

The room did not match the one booked, and there was no information about replacing it with another room.
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NURUL H.
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Business
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10.0

/10

Reviewed 16 week(s) ago

Clean room, strategic location. Not far from McD, Pizza Hut, XXI and ATM. Breakfast is quite delicious. Friendly employee service. Many snacks around too.
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d***a
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Staycation
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8.4

/10

Reviewed 18 week(s) ago

There was no tissue in the toilet, the wifi pass was not given during check in. There was no kettle in the room, the flat receptionist did not smile when serving & was not on standby when I arrived. The food was less varied & a bit sour. The room was minimalist but comfortable.
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1 people find it helpful

J***a
icon-origin-TRAVELOKA

6.7

/10

Reviewed 20 week(s) ago

The location is very strategic, but the facilities are inadequate, the cleanliness is lacking, the blankets are worn out, the floor looks like it has never been swept, the AC remote is broken. There are no tissues in the room, not even a glass. Please fix it again 🙏
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3 people find it helpful

U***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.3

/10

Reviewed 20 week(s) ago

The location is strategic near the city center. Good service. But please improve the cleanliness. When checking in, the bathroom trash bin had not been cleaned, there was still trash from previous guests. But overall everything is good.
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1 people find it helpful

abdul
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

The service is good, the breakfast is delicious and the hotel is close to the city center so it's easy to get around.
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1 people find it helpful

L***a
icon-Leisure
Leisure
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8.8

/10

Reviewed 37 week(s) ago

The hotel staff is friendly, the hotel environment is clean, the strategic location is in the middle of the city, you can go anywhere easily.
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1 people find it helpful

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Dewi A. K.
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10.0

/10

Reviewed 38 week(s) ago

Friendly and kind employees. Thanks.
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1 people find it helpful

S***I
icon-Business
Business
icon-origin-TRAVELOKA

8.7

/10

Reviewed 43 week(s) ago

Staying here is fun. The staff is friendly, the AC is cold, there is hot water in the toilet, the food is delicious, if we need hot water we can borrow an electric kettle from the receptionist. It's just that for Muslims, it's better to clean the room floor first if you want to pray. Oh yeah, and if possible, replace the towels and pillows with new ones, because the towels are a bit smelly and the pillows are hard, not soft anymore. That's all 👍😊.
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1 people find it helpful

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Dessyani H. A.
icon-Business
Business
icon-origin-TRAVELOKA

5.4

/10

Reviewed 48 week(s) ago

I checked in at 11 pm. The first room I was given had a dirty, stained and hairy mattress. The toilet smelled dirty. I complained and was given a different room but in worse condition. There were cockroaches on the mattress. I was uncomfortable. I asked for a full refund but the response was very slow from the time I reported it. And it was approved when it was already check-in time. What will happen to me all night?
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3 people find it helpful

T***A
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Leisure
icon-origin-TRAVELOKA

6.5

/10

Reviewed 49 week(s) ago

I got a room in 203, the AC was hot and not cold at all, I tried sleeping on the floor of the room but couldn't stand it, because I was sweating so much. Finally at 1 am I contacted the receptionist and was moved to 207, it turned out that in 207 the AC was really noisy and suddenly made a loud noise then turned off 😫. Finally we contacted the receptionist and were moved to the 3rd floor, luckily the AC was safe, I could only sleep at 2 am. This is the first time I've slept in a hotel 3 times changing rooms 😫, in terms of cleanliness it is very lacking, business hotels like this should improve their guest comfort facilities 🙏. My suggestion is please SERVICE/REPLACE all problematic ACs. The bathroom walls are also full of scale. The hotel staff's greetings are also very lacking towards guests 😫.
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4 people find it helpful

A***n
icon-origin-TRAVELOKA

7.2

/10

Reviewed 50 week(s) ago

Lokasi strategis, pelayanan bagus dan ramah. Namun kebersihan kamar kurang, ac juga kurang dingin.

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Asni N. S. N.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 52 week(s) ago

Lebih diperbaiki lagi manajemennya. Bayar bukan berrti dibiarkan begitu saja pengunjungnya. Tidak disediakan sendal hotel serta Alat mandi. Dengan alasan baru di pesan. Harusnya semua sudah siap. Gorden kamar juga tidak ada. Lain kali tolong sangat diperbaiki.

3 people find it helpful

David H. S.
icon-origin-TRAVELOKA

8.4

/10

Reviewed 52 week(s) ago

Kebersihan kamar masih perlu diperhatikan, kamar mandi masih ada bau tidak sedap dan kecoa.

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Dewi I. Y.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 60 week(s) ago

Review jujur ya. Hotel ini sangat menarik kalau di lihat dari luar. Tetapi pas masuk ke dalam menuju kamar, luar biasa baru kelihatan bangunan lamanya. Begitu di lorong bau pengap banget lantainya kotor berdebu. Apalagi pas masuk kamar bener” langsung bauu pengapnya bau debunya keciuman banget sampai nempel rasanya di baju. Seprai/bed covernya juga kotor ada noda” bekas tinta pulpen sama bercak” kuning, bantalnya juga kempes” dan AC nya juga gak dingin padahal saya pesan kamar deluxe yang harganya 580an tergolong mahal tapi kamar yang didapat gak sesuai banget. Sampai akhirnya saya langsung pindah kembali nyari hotel yang lebih layak. Saran aja bagian depan hotel sudah bagus ada baiknya di dalam hotel juga lebih diperhatikan kebersihannya demi kenyamanan pengunjung.
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2 people find it helpful

Liu Shui Rong
icon-origin-TRAVELOKA

9.7

/10

Reviewed 64 week(s) ago

Nice place, clean, good service and in the middle of the city.

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Sulaiman
icon-origin-TRAVELOKA

8.8

/10

Reviewed 67 week(s) ago

The location is strategic, close to everywhere, but the rooms are not spacious enough and the employees are not friendly.
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1 people find it helpful

Perkasa K.
icon-origin-TRAVELOKA

5.1

/10

Reviewed 68 week(s) ago

The hotel is not clean, there are no glasses or water heaters, the service is not good, the AC is not cold.
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Sultan
icon-origin-TRAVELOKA

6.0

/10

Reviewed 77 week(s) ago

The room was dirty and cramped, the bathroom smelled fishy, the reception was woken up first when checking out at dawn to go to the airport.
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3 people find it helpful

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