8.3
Very Good

From 2,146 reviews

Provided by travellers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Swarna Dwipa Palembang
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Traveller Reviews Hotel Swarna Dwipa Palembang

Number of reviews per page
20
40
Customer reviews
H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 hour(s) ago

The most comfortable place to stay and always come here for staycations, friendly staff, clean rooms, cold AC, cold refrigerator.
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d***y
icon-Medical
Medical
icon-origin-TRAVELOKA

8.8

/10

Reviewed 2 day(s) ago

The place is nice, especially since we can exercise, the atmosphere is comfortable for a place to eat nearby
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K***h
icon-origin-TRAVELOKA

8.8

/10

Reviewed 2 day(s) ago

The hotel is recommended for affordable staycation with family
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A***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 day(s) ago

Hi, I've stayed here for one night, the staff are very friendly. They are happy to welcome guests, there is no feeling or showing an unpleasant expression towards the guests. Check-in time at night is also made easy, check-out time is also not long, the parking price is really worth it, the parking attendant also allows you to create a member, thank you.
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Abu A.
icon-Leisure
Leisure
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8.5

/10

Reviewed 3 day(s) ago

Everything is ok, only the soundproofing is lacking.
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Daniel Z.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Overall OK, maybe the breakfast menu just needs to be upgraded.
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S. Winarto
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

I felt like I had a reunion with the Swarna Dwipa Hotel in 2007. The first time I was on a work assignment to Palembang, the hotel was pleasant, clean, and the staff were friendly.
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Hermalia S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and responds quickly.
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P***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

Good. It's easy to go anywhere, close to everything.
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1 people find it helpful

G***t
icon-origin-TRAVELOKA

9.1

/10

Reviewed 7 week(s) ago

Very helpful for my mom with wheelchair. Security staffs and others were ready to help us.

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H***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, the place is nice, the breakfast is varied and delicious. Alhamdulillah
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Accommodation's Reply
11 Mar 2025
Hi h*a. Thank you for your positive review. We are very happy to know that you felt comfortable during your stay here. Guest satisfaction is our top priority. And we will continue to strive to provide the best service. We hope to welcome you back on your next visit. Cheers! Hotel Swarna Dwipa Palembang
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H***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

Not bad, just a bit lacking in the breakfast menu, too little
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2 people find it helpful

d***a
icon-origin-TRAVELOKA

7.9

/10

Reviewed 8 week(s) ago

The bathroom smells and the blanket has blood stains, lipstick. Hopefully in the future things like this will be given more attention.
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3 people find it helpful

E***a
icon-origin-TRAVELOKA

9.7

/10

Reviewed 9 week(s) ago

Good hotel and environment around the hotel
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sasi S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

I left my dress in room 203. Can I keep it for later so we can stay again?
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

5.7

/10

Reviewed 9 week(s) ago

Hopefully there will be improvements for the best facilities, especially the mattresses which are hard and not suitable for use.
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1 people find it helpful

Accommodation's Reply
22 Feb 2025
Dear H*i. Warm greetings from Hotel Swarna Dwipa Palembang. We regret the uncomfortable experience you got after staying at our hotel, We always try to improve our service and cleanliness so that all guests are comfortable staying at our hotel. And we look forward to welcoming you back to our hotel. Best Regards. Hotel Swarna Dwipa Palembang
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N Harry W.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 10 week(s) ago

Ok for vacation with promo price
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1 people find it helpful

Accommodation's Reply
17 Feb 2025
Dear Sir/Madam, Warm Greetings from Hotel Swarna Dwipa Palembang. Thank you for choosing Hotel Swarna Dwipa Palembang. We always try our best to maintain "Count On Me Service" so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review. Best regards. Hotel Swarna Dwipa Palembang
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A***i
icon-origin-TRAVELOKA

9.7

/10

Reviewed 10 week(s) ago

A great place for family relaxation, you can jog on the fish pond, buy snacks, but one thing is that during breakfast you don't get a seat or side dishes.
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3 people find it helpful

Accommodation's Reply
17 Feb 2025
Dear Sir/Madam, Warm Greetings from Hotel Swarna Dwipa Palembang. Thank you for choosing Hotel Swarna Dwipa Palembang. We always try our best to maintain "Count On Me Service" so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review. Best regards. Hotel Swarna Dwipa Palembang
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.7

/10

Reviewed 10 week(s) ago

The toilet is not very clean. Can't flash. There is no tissue in the room.
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Accommodation's Reply
22 Feb 2025
Dear N*a. Warm greetings from Hotel Swarna Dwipa Palembang. We regret the uncomfortable experience you got after staying at our hotel, We always try to improve our service and cleanliness so that all guests are comfortable staying at our hotel. And we look forward to welcoming you back to our hotel. Best Regards. Hotel Swarna Dwipa Palembang
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d***y
icon-Medical
Medical
icon-origin-TRAVELOKA

8.5

/10

Reviewed 11 week(s) ago

I've been a regular here, the location and place are comfortable, if it could be improved further in terms of cleanliness, it would be good if it could be vacuumed.
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1 people find it helpful

Accommodation's Reply
17 Feb 2025
Dear Sir/Madam, Warm Greetings from Hotel Swarna Dwipa Palembang. Thank you for choosing Hotel Swarna Dwipa Palembang. We always try our best to maintain "Count On Me Service" so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review. Best regards. Hotel Swarna Dwipa Palembang
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Number of reviews per page
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