The long-haired female receptionist was not very friendly when checking in because we booked directly through the Taveloka website at the front desk. At first, I asked the female staff how much the walk-in price was. The female staff said 1,900 for a Grand deluxe Premium room. I asked the female staff if it was 1,190/night on Traveloka agent. The female receptionist replied that the room was full, but I said that it was listed here for booking. She was not happy. Then I asked back why I could book. The female staff replied that they would move the room. At first, they said it was full. When we got a cheaper price, we were not happy. And when talking to customers, they did not look at each other. They did not speak politely!! But the male receptionist was very polite.