Dear Mr. Gunawan D, Thank you very much for your excellent review! We are very happy to hear that you were satisfied with the price, room size, facilities, cleanliness, and friendly service from our staff. We are also pleased to know that the hotel's location close to the airport provided additional convenience during your stay. We look forward to welcoming you back in the future for a more enjoyable stay! Best regards, Cut Rossi. Director of Sales & Marketing

Dear I***a, Thank you for sharing your valuable feedback regarding your recent stay with us at Swiss-BelResort Pecatu. We appreciate your kind words about our efficient front desk team, spacious and clean rooms. We sincerely apologize for the experience you had at the breakfast station. Your comments regarding the food quality and the service at the egg station have been noted, and we will take steps to address these issues with our kitchen team to ensure better service in the future. We value your feedback and look forward to welcoming you back for a more enjoyable stay. Merry Christmas and Happy New Year 2025! Best regards, Cut Rossi Director of Sales & Marketing

Dear W*a, Thank you very much for taking the time to provide feedback regarding your stay at our hotel. We are very sorry to hear that you had an issue during your stay. We understand how inconvenient this situation is, and we apologize for the inconvenience caused. We want to assure you that your complaint is taken seriously. We will conduct a thorough investigation immediately and take the necessary steps to resolve the issue so that it does not happen again in the future. Guest comfort and satisfaction are our top priorities, and we are committed to making necessary improvements. Thank you also for your positive comments regarding our hotel interior and breakfast. We look forward to providing you with a better stay experience on your next visit. Should you have any further suggestions or require further assistance, please do not hesitate to contact us directly. We greatly appreciate the opportunity to improve our services. Best regards, Cut Rossi. Director of Sales & Marketing.

Dear g*a, Thank you for your review about your experience staying at our hotel. We value your input and this will help us improve our services in the future. We hope to welcome you back in the future. Thank you and warm regards, Management of Swiss-Belresort Pecatu Bali.

Dear p*a, Thank you for your review and for choosing to stay at our hotel close to GWK and Padang-Padang Beach. We're happy to hear that you enjoyed our full breakfast. We also appreciate your input regarding meal variety, and we will consider adding more vegetable options to our breakfast menu in the future. We hope to welcome you back in the near future. Thank you and warm regards, Management of Swiss-Belresort Pecatu Bali.

Dear W*i, Warm greetings from Swiss-Belresort Pecatu, Bali! Thank you very much for staying with us and for taking your valuable time to share your experience. It's always a pleasure to see our guests and families leave Swiss-Belresort Pecatu, Bali very satisfied with their stay! We are pleased to know that you really enjoyed the hotel's location, good, clean, comfortable facilities, views of the green Pecatu and warm service during your stay. It's great that you have chosen to stay with us and we hope that we won't have to wait long to welcome you back to Swiss-Belresort Pecatu, Bali. Greetings, Lie Yuliantini. General Manager.

Dear Loviess Hariyanto, Warm greetings from Swiss-Belresort Pecatu, Bali. Thank you very much for staying with us and for taking the time to share your impressions after your recent visit. We sincerely apologize for the imperfect quality of the soap. We will definitely convey your comments to the relevant departments so that we can improve our services. What you described certainly does not meet our standards, and rest assured it will be addressed firmly to ensure a similar situation will not and cannot occur in the future. In closing, once again we apologize for the shortcomings. Rest assured that Swiss-Belresort Pecatu, Bali will never stop in its efforts to continuously improve the quality of services provided. Sincerely, Lie Yuliantini. General Manager.

Dear Lina J, Warm greetings from Swiss-Belresort Pecatu, Bali. Thank you very much for staying with us and for taking the time to share your impressions after your recent visit. We sincerely apologize for your less than perfect staying experience. We will definitely convey your comments to the relevant departments so that we can improve our services. What you described certainly does not meet our standards, and rest assured it will be addressed firmly to ensure a similar situation will not and cannot occur in the future. In closing, once again we apologize for the shortcomings. Rest assured that Swiss-Belresort Pecatu, Bali will never stop in its efforts to continuously improve the quality of services provided. Sincerely, Lie Yuliantini. General Manager.

Dear Sukandi, Warmest greetings from Swiss-Belresort Pecatu, Bali! Thank you very much for staying with us and for taking your valuable time to share your wonderful experience. It's always gratifying to see our guests departed our hotel highly satisfied with their stay! We happy to learn that you absolutely enjoyed the hotel location, facilities, good view, clean, comfortable and warm service during your stay. It was a great pleasure to have you here and we hope it will not be long until we have the opportunity to welcome you again in Swiss-Belresort Pecatu, Bali. Best regards, Lie Yuliantini General Manager

Dear Hendra Hermawan, Warmest greetings from Swiss-Belresort Pecatu, Bali! Thank you very much for staying with us and for taking your valuable time to share your experience. We sincerely apologize for your less than perfect for your room booking experience. Your comments will most certainly be shared to the department related in order for us to improve our services. What you have described certainly not consistent with our standards, and rest assured it will be strongly addressed to guarantee the same situation will not and cannot happen in the future. It was a great pleasure to have you here and we hope it will not be long until we have the opportunity to welcome you again in Swiss-Belresort Pecatu, Bali. Best regards, Lie Yuliantini General Manager

Dear Nur Khasanah, Warmest greetings from Swiss-Belresort Pecatu, Bali! Thank you very much for staying with us and for taking your valuable time to share your wonderful experience. It's always gratifying to see our guests departed our hotel highly satisfied with their stay! We happy to learn that you absolutely enjoyed the hotel location, facilities, good view, clean, comfortable and warm service during your stay. It was a great pleasure to have you here and we hope it will not be long until we have the opportunity to welcome you again in Swiss-Belresort Pecatu, Bali. Best regards, Lie Yuliantini General Manager

Dear Yoki Wira, Warmest greetings from Swiss-Belresort Pecatu, Bali! Thank you very much for staying with us and for taking your valuable time to share your wonderful experience. It's always gratifying to see our guests departed our hotel highly satisfied with their stay! We happy to learn that you absolutely enjoyed the hotel location, facilities, good view, clean, comfortable and warm service during your stay. It was a great pleasure to have you here and we hope it will not be long until we have the opportunity to welcome you again in Swiss-Belresort Pecatu, Bali. Best regards, Lie Yuliantini General Manager

Dear Artih Arsa, Warm greetings from Swiss-Belresort Pecatu, Bali! Thank you for choosing Swiss-Belresort Pecatu and for taking the time to share your experience while staying at Swiss-Belresort Pecatu. We apologize for the inconvenience you experienced in terms of room amenities and at check-in, this is not our standard as it should be. We have received your suggestions and input and we will immediately make it an evaluation material for quality improvement in the future. We look forward to serving you again in the future at Swiss-Belresort Pecatu. Thank You. Regards, Lie Yuliantini. General Manager.