Traveloka (352)
8.3
Very Good
From 352 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.4
Meal
7.8
Location
8.2
Service and Facilites
8.2
People often mention about MTREE Hotel
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Staff Friendliness (1)
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Traveller Reviews MTREE Hotel
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Customer reviews
WT
Welly T.
Medical
6.2
/10
Reviewed 18 week(s) ago
I'm not complaining about Siti (receptionist), but I've noticed that she doesn't use basic courtesies like saying “good morning” or “thank you.” I did have a face-to-face conversation with her about this, and while she didn't apologize, she did say “thank you” at the end. However, I still believe that, as someone in the hospitality industry, it's important for her to consistently incorporate these simple gestures when interacting with guests. I hope she learns from this and strives to show her best courtesy to every guest who comes to Mtree Hotel.
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Cristine
Leisure
10.0
/10
Reviewed 60 week(s) ago
Rekomendasi banget. Staf bisa bahasa indonesia dan Inggris.
1 people find it helpful
Cristine
Leisure
10.0
/10
Reviewed 60 week(s) ago
Rekomendasi banget. Staf bisa bahasa indo dan inggris.
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NR
Navindran R.
9.7
/10
Reviewed 86 week(s) ago
Hotel is situated nearby many eateries. Heart of puchong. Rooms was very clean and tidy. Well maintained. Spacious. Bathroom was well maintained too. Breakfast was nice but very limited choice. Frontdesk was polite and friendly. Overall recommended👍
1 people find it helpful
Fi
Fifit i.
6.0
/10
Reviewed 90 week(s) ago
- Difficult to found grab, waiting 10-20mnt every morning,- the cleanless not so good, especially for the pool and room.
2 people find it helpful
Ms
Muhammad s. B. M. Y.
9.7
/10
Reviewed 182 week(s) ago
ok just nice. the best breakfast the best pool is just not very suitable for small children. all good. tq
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1 people find it helpful
BC
Boon C. W.
6.0
/10
Reviewed 240 week(s) ago
Value to money but hotel design not my favourite style. Cleanliness not up to standard, still find hair at shower place, a huge coffee stain on carpet...
2 people find it helpful
Accommodation's Reply
15 Sep 2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Please accept our sincere apology on what you have encountered during your stay recently. Our associates will do the best to provide an excellent service to all our guests but on this occasion, we didn’t meet to your basic expectation. However, the management has taken an immediate action for improvement and thank you once again for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.
PV
Pui V. L.
8.5
/10
Reviewed 241 week(s) ago
comfortable bed, the staff with good service
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Accommodation's Reply
15 Sep 2020
Dear Valued Guest, we would like to thank you for your recent visit to MTREE Hotel, Puchong and it was truly a pleasure to serve you. Thank you for taking the time to share your experience and your comments are very much appreciated. We certainly look forward to being of service to you again in the near future. Yours sincerely, The Management.
WK
Wee K. S.
Family
9.1
/10
Reviewed 275 week(s) ago
Clean, friendly staffs and nice breakfast. Strategic location with affordable price. Definitely will come back again. Thanks
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VP
Vigneswari P.
Business
8.5
/10
Reviewed 277 week(s) ago
Great place for business travelers. Rooms are a tad bit tiny but for one person staying over should be good. Located at a strategic place and easy access to public transportation.
2 people find it helpful
GY
Gnan Y. H.
Backpacking
8.7
/10
Reviewed 278 week(s) ago
Room is awesome .. however staff work a bit slow..
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ST
SauLiang T.
Business
10.0
/10
Reviewed 284 week(s) ago
Always the best accommodation whenever I visit Puchong and Bukit Jalil
1 people find it helpful
AA
ARFAH A. B. R.
Backpacking
6.0
/10
Reviewed 292 week(s) ago
the service from the staff is very bad
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Faiz Kefli
9.7
/10
Reviewed 292 week(s) ago
Worth my money that’s all I can say.
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MA
Musa A.
Family
6.1
/10
Reviewed 293 week(s) ago
Room size is small with limited space.Located within busy area.
2 people find it helpful
Diana S. F. L.
Shopping and Culinary
9.4
/10
Reviewed 293 week(s) ago
The location near to ioi puchong mall and sunway pyramid mall. The breakfast super delicious ❤️ I really enjoy my stay here.
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Z
Zuranida
9.0
/10
Reviewed 294 week(s) ago
All are good but only too difficult to find kedai makan.
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FW
Fatma W.
Family
8.5
/10
Reviewed 298 week(s) ago
Room is clean and comfortable. Service is good. Will surely stay here again in the future.
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NURUL S. S.
Romantic
8.8
/10
Reviewed 299 week(s) ago
1. Breakfast not many choices and the taste so bad. Mushroom soup the taste like stale, The rice I don't know why the taste like the cheap rice. The table unlimited 😣 ☹️ 2. Reception very friendly 😍 3. The room toilet is too big and nice 😍😍 But the water very slow 😣☹️ Swimming pool, ok nice view. Check out service and check in I give 5 stars ❤️
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+4
2 people find it helpful
Mohammad S.
Family
8.5
/10
Reviewed 299 week(s) ago
clean room, nice breakfast but no fridge in the bedroom .
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