8.6
Very Good

From 307 reviews

Provided by travellers on
Cleanliness

8.7

Room Comfort

8.4

Meal

8.3

Location

9.0

Service and Facilites

8.6

People often mention about Cozy Hotel @ KL Sentral
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Staff Friendliness (31)
Distance to City Center (26)
Accessibility (26)
Bedroom (26)
Bathroom (26)
Hotel Area (23)
Ambiance (21)
Family Friendly (20)
Surroundings (19)
Check-in/out Time (18)
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Traveller Reviews Cozy Hotel @ KL Sentral

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Customer reviews
B***u
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8.2

/10

Reviewed 5 day(s) ago

the first room very smelly maybe because the restaurant on below, but they change my room with new one after that no problem service good all thing is good, especially for the service and kindness no. 1

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a***y
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Leisure
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9.4

/10

Reviewed 2 week(s) ago

Clean room, friendly staff, strategic location, will stay again at Cozy hotel.
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Sumitro
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9.1

/10

Reviewed 2 week(s) ago

Comfortable, strategic location, friendly and good service staff.
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A***g
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Leisure
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9.4

/10

Reviewed 2 week(s) ago

The staff were very friendly and helpful. The room was fantastic and clean. The location of the hotel is very near to the monorail Kuala Lumpur sentral. Will definitely repeat again if I were about to stay in Kuala Lumpur. 5 stars!

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E***y
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9.1

/10

Reviewed 2 week(s) ago

the best in general.. recommended
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C***a
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Transit
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9.4

/10

Reviewed 3 week(s) ago

Had a great experience at cozy hotel. The staffs are super friendly and helpful. Will definitely be the hotel i’ll stay in whenever i go to KL.

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Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Thank you so much for your kind words! We’re absolutely delighted to hear that you had a great experience with us. Our team truly enjoys creating a warm and welcoming environment, and it means a lot to know their friendliness and helpfulness made a lasting impression. We’re honored to be your go-to hotel whenever you're in KL—we can’t wait to welcome you back for another cozy and memorable stay! Warmest regards, The Management Team Cozy Hotel
K***l
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Transit
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9.7

/10

Reviewed 3 week(s) ago

Very satisfying, and close to various needs such as places to eat and minimarkets, even very close to KL Sentral Station, just walking is enough.
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Accommodation's Reply
28 Mar 2025
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a very satisfying stay with us and found our location convenient — being so close to KL Sentral, eateries, and minimarkets is definitely one of the advantages our guests enjoy. We truly appreciate your kind words and look forward to welcoming you again on your next visit to Kuala Lumpur. Warm regards, Cozy Hotel Management
M***a
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8.8

/10

Reviewed 4 week(s) ago

The hotel location is very convenient, close to the station and restaurants. The staff is nice and approachable, but I cannot connect to Netflix.

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Accommodation's Reply
26 Mar 2025
Dear Valued Guest, We’re glad to hear that you found our location convenient and appreciated our friendly and approachable staff. Your kind words mean a lot to us! We apologize for the inconvenience regarding Netflix connectivity. We will look into improving our WiFi and TV services to enhance your experience in the future. We hope to welcome you again for an even better stay! 😊 Best regards, Cozy Hotel Management
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Rizqi U.
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Leisure
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8.8

/10

Reviewed 6 week(s) ago

Wow this is good budget hotel and they are staff so kind and greatful. I don't know who is the name that help me to take care my luggage and really kind help and so friendly. He was best staff for this hotel I think. All is OK. Best for us just to stay for budget hotel

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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your kind words! 😊 We're delighted to hear that you had a great stay and that our staff made a positive impression on you. We'll be sure to share your appreciation with our team. Your support means a lot, and we hope to welcome you back for another comfortable stay at Cozy Hotel! Best regards, Cozy Hotel Management
E***i
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Leisure
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8.5

/10

Reviewed 6 week(s) ago

Friendly staff, cleanliness is ok. Easy to find food and snacks, close to the mall, close to the Monarail. Good luck.
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1 people find it helpful

Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your kind review! 😊 We're glad you found our staff friendly and our location convenient for food, shopping, and transportation. Your support means a lot to us! We look forward to welcoming you back to Cozy Hotel. Best regards, Cozy Hotel Management
i***n
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8.8

/10

Reviewed 7 week(s) ago

The hotel location is very strategic near KL Sentral. For facilities need to be improved such as Netflix but cannot be accessed, TV is available but channels to enjoy cannot be accessed, For the friendliness of the staff is quite good. Overall All Okay only my suggestion for facilities such as Netflix, etc. not just as a display. Thank you
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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your honest feedback! We're glad you found our location strategic and our staff friendly. We truly appreciate your suggestion regarding the facilities, and we apologize for any inconvenience caused. Your comments will be shared with our team to improve the guest experience. We hope to welcome you back with an even better stay next time! Best regards, Cozy Hotel Management
d***a
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9.1

/10

Reviewed 7 week(s) ago

very friendly service, clean and comfortable hotel
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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your kind words! 😊 We're delighted to hear that you enjoyed our friendly service and found the hotel clean and comfortable. We look forward to welcoming you back for another pleasant stay! Best regards, Cozy Hotel Management
s***i
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9.4

/10

Reviewed 7 week(s) ago

The hotel staff are very friendly and very helpful but unfortunately the rooms are cramped and small.
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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your feedback! 😊 We're glad to hear that our staff's friendliness and helpfulness made a positive impression on you. We understand that room size is an important factor, and we appreciate your input. We offer various room types, so please feel free to reach out to us directly for recommendations on more spacious options for your next stay. We hope to welcome you back again! Best regards, Cozy Hotel Management
P***u
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Leisure
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10.0

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly and kind. Its highly recommended for family trip. 😃😃😃
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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your kind words and recommendation! 😊 We're delighted to hear that you had a great experience with our friendly staff. We truly appreciate your support and look forward to welcoming you and your family again in the future! Best regards, Cozy Hotel Management
K***i
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Leisure
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9.4

/10

Reviewed 9 week(s) ago

Everything was good during my stay. A very recommended hotel for every kind of travelers.

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Accommodation's Reply
13 Mar 2025
Dear Valued Guest, Thank you for your wonderful feedback! 😊 We're delighted to know that you had a great stay and appreciate your recommendation. We look forward to welcoming you again on your next visit! Best regards, Cozy Hotel Management
E***a
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Leisure
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9.4

/10

Reviewed 9 week(s) ago

Super recommended, the facilities, location service, and price are great.

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E***a
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Leisure
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9.4

/10

Reviewed 9 week(s) ago

The accommodation is relatively new hence everything is super clean and complete. We even had a medium sized fridge in our room. The staff are all friendly and super helpful. The location, quality, service vs price are UNBEATABLE.

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Rani K.
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Leisure
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10.0

/10

Reviewed 10 week(s) ago

Staff very freindly. Always say Assalamualaikum. Masyaraf. Amin. Good Person. All Staff good person.

1 people find it helpful

P***a
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Leisure
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8.5

/10

Reviewed 12 week(s) ago

The hotel is located in the central area of transportation near the train station. It is convenient to go and there are many restaurants. The staff in the hotel are friendly and provide good service. The room is clean. But the only bad thing is that the room I got has a bad water system. The water flows very slowly. I couldn't take a hot shower because the water flow is not strong. This should be fixed.
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2 people find it helpful

Accommodation's Reply
04 Feb 2025
Thank you for your kind review. We’re happy to hear that you enjoyed our central location, convenient access to transportation, and the friendly service from our staff. It's also great to know that you found the room clean. We sincerely apologize for the issue with the water flow in your room. We understand how important it is for our guests to have a smooth and comfortable experience, and we will have our maintenance team address this matter to prevent future inconveniences. We truly appreciate your feedback and hope to welcome you back for a better stay next time. Best regards,
G***t
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Transit
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8.5

/10

Reviewed 13 week(s) ago

Staffs are very friendly and attentive.

1 people find it helpful

Accommodation's Reply
04 Feb 2025
Thank you for your kind words! We’re so glad to hear that our staff made a positive impact on your stay with their friendly and attentive service. We truly value our team’s dedication to guest satisfaction, and your feedback means a lot to us. We hope to have the pleasure of welcoming you again soon! Best regards,
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