Come to this hotel because there is a heated pool. This time I came down to take a terrible cold shower. Down to the reception 3 times to make the water warmer, the 3rd time will be solved. The receptionist called the pool staff to tell the cold water that guests could not bathe, so he said that the water was cold but not cold 😂. Think bored I hope the hotel director will read this. Last year I went to Sapa 3 times. 2 times in Charm. But I will never come back again.

We had a wonderful holiday at Sapa Charm. Nice view room, clean. Friendly employee

Room is large, clean, convenient to go to entertainment spots, with a view of the whole Sapa town

Hotel clean, nice view, enthusiastic staff. Very pleased

Room ok, air-conditioned 2-way, hot water and sanitary equipment ok. Breakfast is also normal

The hotel has a very nice view, the reception is also very ok. Only regret that I went down for breakfast that morning, obviously the money I left outside was 2 million. Yet, when I ate it, it was only 1500k. Because it's not worth how much I don't complain. But hope to check back

Guests are clean, delicious buffet. Each crime is a bit far from the center

Nice, clean, luxurious hotel. But the staff is too bad. My husband and I arrived early so we did not check in. We left and wanted to rent a motorbike to visit while waiting for check in. 200k for the car (while yesterday I just rented in another hotel for 100k), buy and sell, I said too expensive, the reception is always "out of the hiring out". Monday, when check out to call a taxi help the receptionist told us to contact us. Then another sister receptionist found us dissatisfied should be told to call for help. Check in check out guests who are not professional staff, joking around. In general, every time you talk to an employee, you feel uncomfortable.