Reception staff very friendly and polite. Room was lovely and clean. The vaulted bathroom room was very nice however the issue was that the rooms were downstairs in the basement more specifically underneath the entrance of the hotel and therefore lots of noise, people coming in and out of the hotel and people talking etc. These rooms should not be so highly priced due to this inconvenience, although I did see a pair of earbud I don’t think this is a sufficient compensation for such disturbances. No phone in the room so you have to go to reception if you have any issues, the bathroom lacked hooks or towel rails to hang used towels and robes, there was no bin in the room only in the bathroom which is inconvenient. Overall this was a nice hotel and the vaulted bathroom was nice but a little cold. One more thing the TV has screen mirror option but I was not able to utilise this as it didn’t appear to be working.