I got food poisoning while eating buffet at the restaurant on the 1st floor. What a terrible experience!

Beautiful hotel, clean, good service, nothing to complain about, have stayed several times and will stay again when coming to HP 👍🏽👍🏽👍🏽

I booked the wrong date and the hotel wouldn't let me change it, even though I stay here regularly 😞

Clean, attentive, professional. It's very stable

The hotel is clean, the rooms are okay

The receptionist was annoying, the service attitude was unpleasant and not good.

Absolutely satisfied! Very nice rooms, fresh and cozy design, clean, perfect service!

rộng rãi, sạch sẽ, lịch sự. toàn khách Nhật hay sao đó, thấy rất lịch sự

Rất tuyệt vời, nhân viên thân thiện dễ thương nhiệt tình! Phòng đẹp!

Mình đã nhiều lần ở đây, phòng nghỉ sạch sẽ, hiện đại, tiện nghi. Book phòng trên Traveloka giá rất ưu đãi🥰

Beautiful hotel, love the interior. Attentive staffs and amazing service.

The room has a view of two buildings so it is not private. Location is not central. Minimalist decor, small bed. When I stopped the car to check in, no one gave timely instructions (when I opened the door and approached the reception desk, a male employee came out and asked if I needed any assistance?). The welcome drink came out slowly and was nothing special (a couple went but only brought 1 cup, when they brought more they were ready to go to the room). However, these things can be understood. What makes my husband and I most dissatisfied when staying here is that the staff are not really welcoming, sophisticated and not friendly to customers (except restaurant staff). The staff's way of addressing and asking questions made us feel uncomfortable. In particular, the exchange reminded us of extremely unreasonable things that made us feel uncomfortable (if I remember correctly, that person was wearing a name tag "Thuy Pham"). Although I have experienced many places, with the price compared to other hotels in the same segment, Nikko Hai Phong is probably a place I will not return to. According to personal assessment, the only plus points here are the quality of soft bedsheets and pillows and relatively high quality breakfast although a bit limited.

Very professional and friendly staff of Nikki, and facilities also were good maintained.

Khách sạn ưng nhất từ trước đến nay luôn các bác ơi, anh chị nhân viên nhiệt tình và dễ thương cực kì. phòng tone đúng gu mình, mùi khách sạn cũng thơm nữa. Nói chung là1000 điểm nha ❤️❤️

Lễ tân thân thiệt, nhiều tiện ích

This hotel is perfectly clean, near Aeon mall so that it is very convenient. Suitable for a family trip. The Hotel staffs are polite and very helpful. My family and I have a pleasant trip and I would love to recommend this hotel for my friends.

Excellent place to rest. Also, the staff are friendly and helpful. The room is accommodated. However, the breakfast is a little but under-expected.

Nice hotel, simple but luxurious, clean 5 star standard, will come back

Khách sạn đẹp, trang thiết bi tiện nghi, nhân viên nhiệt tình không có điểm nào để chê được. Lần sau có dịp sẽ quay lại.

Khách sạn sạch đẹp, nhân viên lễ tân và phục vụ đều thật đáng yêu. Mọi thứ đều dễ chịu, sẽ quay lại.