BeSS Mansion Hotel Surabaya
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Overall Ratings & Reviews BeSS Mansion Hotel Surabaya
Traveloka (2,480)
8.9
Very Good
From 2,480 reviews
Provided by travellers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
9.0
Service and Facilites
9.0
People often mention about BeSS Mansion Hotel Surabaya
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Bedroom (127)
Staff Friendliness (122)
Ambiance (112)
Taste (112)
Room Space (110)
Variety (107)
Hotel Area (105)
Family Friendly (104)
Bathroom (99)
Accessibility (93)
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Traveller Reviews BeSS Mansion Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
M***i
Transit
8.2
/10
Reviewed 1 day(s) ago
Recommend, no issue so far during my stay, hotel is clean.
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h***i
10.0
/10
Reviewed 2 day(s) ago
The hotel staff and receptionists were very friendly.
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S***N
Staycation
9.4
/10
Reviewed 3 day(s) ago
It's a shame the twin's bed is small.
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A***a
Business
6.4
/10
Reviewed 6 day(s) ago
The pillowcases, sheets, towels, and bed covers smell bad, making the room smell bad too.
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S***h
Staycation
10.0
/10
Reviewed 1 week(s) ago
Subhanallah the staff is super friendly and kind.🙏🏻
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P***i
10.0
/10
Reviewed 1 week(s) ago
Easy check in without deposit, safe, complete and clean
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NK
Ninna K.
10.0
/10
Reviewed 2 week(s) ago
Recommended for families, comfortable.
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Ronal P. P.
Staycation
10.0
/10
Reviewed 2 week(s) ago
Recommended hotel for families
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D***i
10.0
/10
Reviewed 2 week(s) ago
Great, no regrets staying here
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Verified Traveler
Staycation
9.1
/10
Reviewed 2 week(s) ago
The breakfast menu is lacking in terms of taste. We had breakfast at 8.30 and the food was refilled very slowly, often running out, so the food options were limited.
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FA
Firdha A.
9.7
/10
Reviewed 3 week(s) ago
Nice hotel, clean, spacious rooms, friendly staff
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Accommodation's Reply
06 Dec 2025
Dear Ms. Firda, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us such a wonderful compliment. We will continue to improve our services to make your family and I always feel at home. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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PS
Putri S.
Staycation
10.0
/10
Reviewed 3 week(s) ago
My experience from the first time I opened SD now is the best family hotel
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Accommodation's Reply
09 Dec 2025
Dear Mr. Putri, Thank you for choosing Base Mansion Hotel Surabaya for your stay in Surabaya and for giving us such a wonderful compliment. We will continue to improve our services to make your family and I always feel at home. We look forward to welcoming you and your family to Base Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Base Mansion Hotel Management
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W***i
Business
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, the swimming pool is fun
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Accommodation's Reply
04 Dec 2025
Dear Mr. W*i, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us the best review. We will continue to improve our services to keep you and your family in our hearts. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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r***a
10.0
/10
Reviewed 4 week(s) ago
Overall, everything is great, great. Starting from the cozy and spacious room👍🏻, the service, the super complete and delicious food, and the complete facilities too. But maybe my suggestion is that the TV could be added with Netflix to make it more complete and comfortable.
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Accommodation's Reply
02 Dec 2025
Dear r*a, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us the best review. We will continue to improve our services to keep you and your family in our hearts. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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AA
Adri A. D.
Business
9.4
/10
Reviewed 5 week(s) ago
The bedrooms are clean, and there's a gym and swimming pool, perfect for exercising. The food is quite varied for a short stay.
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2 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Adri, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and thank you for your great review. We will continue to improve our services to make you and your family feel at home always. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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w***y
Business
9.4
/10
Reviewed 5 week(s) ago
Competent staff handling of room availability according to the selection on the app, fast check-in and check-out, there is a minimarket in the hotel area and coffee shop as well as dinner facilities
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear w*y, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us the best review. We will continue to improve our services to keep you and your family in our hearts. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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Yusri N. R.
Staycation
10.0
/10
Reviewed 5 week(s) ago
Fun, especially for children, children are comfortable and happy, especially there are 2 swimming pools and comfortable rooms, cold AC.
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Accommodation's Reply
26 Nov 2025
Dear Ms. Yusri, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us such a wonderful compliment. We will continue to improve our services to make your family and I always feel at home. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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M***h
Business
9.7
/10
Reviewed 5 week(s) ago
A choice of hotels with cleanliness and excellent service by hotel staff, perhaps the menu needs to be varied, the menu is delicious.
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Accommodation's Reply
26 Nov 2025
Dear M*h, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us the best review. We will continue to improve our service to make you and your family always feel welcome. We sincerely hope to welcome you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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Akhmad G. N.
Leisure
9.4
/10
Reviewed 5 week(s) ago
Last year, I stayed at this hotel and experienced a decline in breakfast. In 2024, there was a lot of variety, and in 2025, the variety was somewhat reduced. Please provide more information, as I have stayed at this hotel twice. Thank you.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Mr. Akmad, Thank you for choosing Best Mansion Hotel Surabaya for your stay in Surabaya and for giving us such a wonderful compliment. We will continue to improve our services to make your family and I always feel at home. We look forward to welcoming you and your family to Best Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Best Mansion Hotel Management
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M***h
Business
8.5
/10
Reviewed 5 week(s) ago
Very comfortable, there are bonus snacks in the room.. Awesome
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Accommodation's Reply
20 Nov 2025
Dear M*h, Thank you for choosing Base Mansion Hotel Surabaya for your stay in Surabaya and for giving us the best review. We will continue to improve our service to make you and your family feel welcome. We look forward to welcoming you and your family to Base Mansion Hotel Surabaya. Thank you and wish you good health. Best regards, Base Mansion Hotel Management
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Number of reviews per page
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