9.0
Exceptional

From 2,211 reviews

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Cleanliness

9.3

Room Comfort

9.1

Meal

8.9

Location

9.0

Service and Facilites

9.1

People often mention about The Gaia Hotel Bandung
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Ambiance (191)
Bedroom (183)
Hotel Area (181)
Family Friendly (170)
Bathroom (170)
Taste (166)
Activity Option (149)
Room Space (147)
Surroundings (142)
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Traveller Reviews The Gaia Hotel Bandung

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40
Customer reviews
Mega A.
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10.0

/10

Reviewed 3 hour(s) ago

9-10 I give it a score of 100 ❤️
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Guest
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Staycation
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10.0

/10

Reviewed 1 day(s) ago

two nights at The Gaia Hotel, staycation and our child's birthday was given free bDay Decor and compliments. GRO & staff are friendly beyond expectations. From pre-checkin to checkout, this hotel is really perfect. Many child-friendly facilities, Kidscad, spacious hotel area, pool etc. Well soon stay here again if I go back to Bandung..
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p***g
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Staycation
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8.4

/10

Reviewed 4 day(s) ago

Nice & functional hotel interior. Good welcoming service & service. Nice, clean hotel room. Breakfast has quite a lot of variety but not good & a bit expensive for adding 1 person
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Guest
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Leisure
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8.5

/10

Reviewed 4 day(s) ago

eye-pleasing design, lots of spots for photos🥰🥰
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+5

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V***a
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Staycation
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6.2

/10

Reviewed 6 day(s) ago

The in-room sound insulation is practically non-existent. You could hear kids from the room next to you screaming at the top of their lungs. It's so disturbing. Also, despite the fact that this hotel caters to mostly families with kids, they do not protect those kids from smokers. Will never return.

1 people find it helpful

Accommodation's Reply
24 Apr 2025
Dear V***a, Thank you for sharing your feedback. We deeply regret to hear that your recent stay did not meet expectations, particularly regarding noise disturbance and the presence of smoke in areas frequented by families. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. At The Gaia Hotel Bandung, we are committed to providing a restful and family-friendly environment for all our guests. Your comments have been brought to the attention of our leadership team, and we are currently reviewing our soundproofing standards and public area zoning to ensure we offer a more comfortable and protected environment, especially for our younger guests. We genuinely appreciate your input as it helps us improve. While we regret that we may not have the opportunity to welcome you back, we hope your next travel experience, wherever it may be, brings you the comfort and relaxation you deserve. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
Y***a
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Staycation
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8.8

/10

Reviewed 6 day(s) ago

If you really want to sleep without hearing the sound of motorbikes being revved up, don't choose a city view, because you can still hear the sound of motorbikes. The facilities and activities are okay for healing. Only the toothbrush is very hard, so if your teeth are sensitive it feels like using a pool brush. The food is delicious and there are many choices, but when compared to other 5-star hotels, the breakfast is still a bit lacking.
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Accommodation's Reply
24 Apr 2025
Dear Y***a, Thank you for your valuable feedback and for rating your stay at The Gaia Hotel Bandung. We are glad to hear that you enjoyed our facilities and activities, perfect for relaxation. We also appreciate your comments about the breakfast offerings and will review them to ensure we continue to meet the high standards of a five-star experience. Regarding the city view rooms, we apologize for the noise disturbance, and we will take this into consideration for future room assignments. Additionally, we will look into the quality of the toothbrushes provided to ensure a more comfortable experience for all guests. We hope to welcome you back for another relaxing stay. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
Irwan S.
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Staycation
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10.0

/10

Reviewed 1 week(s) ago

The hotel staff was very friendly and helped with check in.
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C***y
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9.7

/10

Reviewed 1 week(s) ago

Overall a pleasant stay. Soundproofing can be improved
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Accommodation's Reply
24 Apr 2025
Dear C***y, Thank you for your positive review and the excellent rating of 9.7. We are so glad to hear that your overall stay was enjoyable. We also appreciate your feedback regarding soundproofing, and we will certainly look into ways to improve this aspect to enhance the comfort of our future guests. We look forward to welcoming you back for another memorable stay at The Gaia Hotel Bandung. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
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Ahmad M.
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8.5

/10

Reviewed 1 week(s) ago

good hotel 5 star standard. rooms are very clean and well maintained. staff are all friendly. thank you🙏
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Accommodation's Reply
24 Apr 2025
Dear Ahmad M., Thank you for the positive review you shared through Traveloka. We are very pleased to know that your stay at The Gaia Hotel Bandung met the expectations of a five-star hotel, from the cleanliness of the room to the friendliness of our Residents. Your appreciation is a motivation for us to continue to maintain the standard of service and quality of the facilities we offer. We look forward to welcoming you back in the near future. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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A***g
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Staycation
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10.0

/10

Reviewed 1 week(s) ago

The staff was friendly and helpful. The compliments were free omg , the pool was amazing too..

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Accommodation's Reply
24 Apr 2025
Dear A***g, Thank you for sharing your positive experience on Traveloka. We are thrilled to hear that you were pleased with the friendliness and helpfulness of our Residents. It’s also wonderful to know that you enjoyed the complimentary offerings and had a great time at our amazing pool. We look forward to welcoming you back for another memorable stay in the future. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
D***i
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Staycation
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9.4

/10

Reviewed 1 week(s) ago

very friendly staff and helped us at check in and whenever we met, we always smiled and greeted the best.....
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1 people find it helpful

Accommodation's Reply
24 Apr 2025
Dear D*i, Thank you for taking the time to share your experience through Traveloka. We are very happy to hear that the friendly service and greeting smiles from our Residents made your stay more enjoyable. We believe that a positive attitude and attention to every detail can make your stay more memorable. Thank you for giving your appreciation to our team, who will continue to strive to provide the best service at every opportunity. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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Roy T.
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10.0

/10

Reviewed 1 week(s) ago

Very good, lots of facilities and activities besides comfortable rooms
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Accommodation's Reply
24 Apr 2025
Dear Roy T., Thank you for taking the time to share your positive review on Traveloka. We are very pleased to know that you enjoyed the comfort of your room as well as the various facilities and activities that we provide at The Gaia Hotel Bandung. We believe that a great stay experience is not just about a comfortable room, but also about the opportunity to enjoy meaningful moments through our carefully curated activities. We look forward to your next visit for an equally memorable experience. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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I***a
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Leisure
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9.1

/10

Reviewed 2 week(s) ago

Good hotel and nice view. Garden was so nice and clean.

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Accommodation's Reply
24 Apr 2025
Dear I***a, Thank you for your wonderful feedback and for giving us a 9.1 rating. We are delighted to hear that you enjoyed your stay at The Gaia Hotel Bandung, especially the beautiful view and the cleanliness of our garden. It’s our pleasure to provide a relaxing and scenic environment for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable experience in the near future. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
arpina s.
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Staycation
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9.7

/10

Reviewed 2 week(s) ago

hi, very happy to be able to staycation at Gaia hotel bandung. truly the definition of staycation..just stay at the hotel, don't go anywhere. everything is here. very comfortable. in all sides of the hotel there is nothing that fails, everything is clean and comfortable. all staff are friendly. smiling and greeting is really applied. there are so many spots that can be used for children's activities.. the lower part in the garden area and the fish pond is very fun.. especially for mas Fajri (sorry, maybe I'm wrong) the receptionist when I checked in, very friendly and communicative. thank you for upgrading the room to a mountain view. Soo happy. always be successful Gaia bandung..
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+5

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Accommodation's Reply
24 Apr 2025
Dear Arpina S., Thank you for choosing The Gaia Hotel Bandung as your staycation destination and taking the time to share such a warm experience through Traveloka. We are very happy to know that you enjoyed the complete comfort in every corner of the hotel, as well as the friendliness of our Residents. We are also happy to hear that the garden area and fish pond provided joy for the children, and that Fajri provided friendly and communicative service during your check-in process. It is our pride to be able to provide a room upgrade with a stunning mountain view to add to your happiness during your stay. We look forward to welcoming you back with your family for an equally enjoyable staycation experience in the future. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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S***i
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Leisure
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8.1

/10

Reviewed 2 week(s) ago

If you are looking for meat during breakfast, be ready to get disappointed. The hotel is very stingy to serve meat. I never found a five-star hotel that is very very stingy in terms of serving meat besides this hotel. So disappointing!

3 people find it helpful

Accommodation's Reply
24 Apr 2025
Dear S***i, Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations regarding the breakfast offerings, particularly with regard to the variety of meat served. We truly value your input and will review our breakfast menu to ensure a more satisfying experience for all of our guests. At The Gaia Hotel Bandung, we strive to provide an exceptional experience, and your comments will be taken into consideration as we continue to improve our services. We hope you will give us another opportunity to exceed your expectations on your next visit. Warm Regards, The Gaia Hotel Bandung Where The Rest Marks a New Beginning
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 2 week(s) ago

Good service, lots of activity spots, family friendly, comfortable rooms
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2 people find it helpful

Accommodation's Reply
24 Apr 2025
Dear D*i, Thank you for your positive review. We are very happy to hear that you enjoyed our services, the various activity spots available, and the comfort of the rooms we provide at The Gaia Hotel Bandung. We are always committed to providing a pleasant and family-friendly experience for every guest who stays. We look forward to welcoming you back to enjoy more wonderful moments with your family. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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D***a
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

First time here, I immediately fell in love, starting from the hotel, the service, the cleanliness and the food, everything was satisfying. I will come back again with my beloved family.
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Accommodation's Reply
24 Apr 2025
Dear D*a, Thank you for the warm review you shared through Traveloka. It is a pleasure for us to know that your first visit to The Gaia Hotel Bandung left such a deep impression—from the service of our Residents, the cleanliness, to the satisfying food served. We greatly appreciate your trust and are happy to hear that you are planning to return with your beloved family. We will be happy to welcome you back to create more beautiful memories together. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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J***y
icon-Leisure
Leisure
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9.6

/10

Reviewed 2 week(s) ago

all perfecto only 1 menu serepan nya try example trans luxury so now perfect hehehehe TOP GAIA
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2 people find it helpful

Accommodation's Reply
16 Apr 2025
Dear J*y, Thank you for your positive review via Traveloka. We are very happy to know that your experience at The Gaia Hotel Bandung was good. We also appreciate your suggestion regarding the serepan menu, and will continue to consider ways to improve our culinary experience to be more perfect. Thank you for your support, and we look forward to welcoming you back soon. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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Suci P. S.
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8.8

/10

Reviewed 2 week(s) ago

The hotel was good, they gave me early check-in, but yesterday the AC was a bit hot.
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Accommodation's Reply
16 Apr 2025
Dear Suci PS, Thank you for your review. We are very happy to provide you with the convenience of early check-in during your stay at The Gaia Hotel Bandung. We apologize for the inconvenience you experienced with the AC temperature in the room, and we will immediately check and improve it to make your experience more comfortable in the future. We look forward to welcoming you back with a better experience on your next visit. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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Carine A.
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Leisure
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10.0

/10

Reviewed 2 week(s) ago

The service is amazing, all staff are friendly, fast. The facilities provided are very good. Thank you Gaia team.
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Accommodation's Reply
24 Apr 2025
Dear Carine A., Thank you for your wonderful review on Traveloka. We are very happy to hear that our fast and friendly service, as well as the facilities we provide, made your stay a very satisfying experience. We will continue to strive to provide the best service and high-quality facilities to ensure that every visit you make is an unforgettable experience. Thank you for choosing The Gaia Hotel Bandung, and we look forward to welcoming you back. Warm Regards, The Gaia Hotel Bandung. Where The Rest Marks a New Beginning
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Number of reviews per page
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