We booked what we thought would be a room similar to the ones in the pictures with a nice balcony. However, when we got there they showed us a tiny dark room that was just not anything like we expected and no balcony. So we were not prepared to stay there so they said they could put us in a partner hotel which ended up being fine. They were very nice, but be very careful when you book this hotel as you might not end up with the pretty balcony room they show in their pics.