7.8
Pleasant

From 3 reviews

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Cleanliness

7.3

Room Comfort

7.3

Meal

7.0

Location

7.3

Service and Facilites

7.3

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Traveller Reviews Pine View Hotel Dalat

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L***e
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5.0

/10

Reviewed 19 week(s) ago

At first, I said I booked a room with a glass view for 811k per night. When I checked in, they let me stay in the basement and not on the ground floor. With that price, I could stay near the center for convenience, but why stay far from the center and not have a view? Really disappointed and will never come back to this place. I was forced to stay 2 nights in 2 rooms for 3.6 million.
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Accommodation's Reply
05 Dec 2024
Hello Pine, thank you for your feedback about your recent stay at the hotel. Pine would like to say a few words about your reservation: First, he did not contact Pine for consultation in advance, so Pine did not receive information that he wanted to book a room with a glass view. Second, he proactively booked directly through the app. On the Pine app, he also clearly noted the information about the room type he booked, with a specific room image (Superior Double class). If Pine had known my needs in advance, he would have been willing to give me more detailed advice so that I wouldn't have an experience that exceeded my expectations like I had just now. We look forward to being considered as your and your family's choice next time!
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