Hello Pine, thank you for your feedback about your recent stay at the hotel.
Pine would like to say a few words about your reservation:
First, he did not contact Pine for consultation in advance, so Pine did not receive information that he wanted to book a room with a glass view.
Second, he proactively booked directly through the app. On the Pine app, he also clearly noted the information about the room type he booked, with a specific room image (Superior Double class).
If Pine had known my needs in advance, he would have been willing to give me more detailed advice so that I wouldn't have an experience that exceeded my expectations like I had just now.
We look forward to being considered as your and your family's choice next time!