Dear Mr. Herwin R. Thank you for giving a good review for your stay experience at Red Budget Hotel Ternate. We apologize for the problems that occurred during check in, we will ensure that we provide better service in the future. Thank you for your valuable input from Mr. Herwin, Hopefully Red Budget Hotel Ternate will remain the choice of Mr. Herwin and family during their stay in Ternate. Regards, Management.