Already bought a ticket at Traveloka but still have to wait a long time in the ticket exchange area. There is only one ticket exchange gate and it is still manual. Very inefficient and not modern. The water is also very dirty, the changing area is very hot

Already bought a ticket at Traveloka but still have to wait a long time in the ticket exchange area. There is only one ticket exchange gate and it is still manual. Very inefficient and not modern. The water is also very dirty

The rides are quite numerous and varied. Hopefully the cleanliness of the water can be improved. Because the wave pool on the left edge is very slippery because it is mossy. And some pools are dirty from dry leaves.

So far so good, the floor of the wave ride is slippery and has lots of moss

so far so good except the cleanliness is not like before. the floor of the wave pool is mossy and very slippery. the water in the current pool also has a lot of trash 😞

All the staff are very friendly and very helpful when exchanging tickets and during the entry process to the ride location

Good and satisfying service. Only the pool looks a bit dirty and not clear on Sundays. The shower room by the pool smells bad, aka the smell of urine. The prayer room is clean and tidy. The game facilities are quite satisfying with complete rides.

The staff is very friendly, there are life guards at each pool so it's safe

I didn't know that I wasn't allowed to bring food and drinks, the food and drinks that I brought had to be left with the Paradise staff but when I took the food that I left it was already covered in ants and wasn't fit to eat anymore and finally I threw it in the trash. If you require people to leave things, you should be responsible for the safety of the things that are left

For some swimming pools, some are covered in moss. Please clean them because they are slippery and dangerous for small children.

The ticket exchange process is very easy. Inside, the officers are also alert at each ride. There are many changing places, so there are no queues. The quality of the rides is also very good. The prayer room is also large, although it is a bit hot because there is no AC. It is very fun to play here.

It's really fun playing here with the family, the staff are friendly, give good explanations when asked, security is maintained because there are lots of staff on guard in every area of the ride, it's really fun, the kids want to come here again.

Fun. The kids are happy, lots of water games to choose from, the bathrooms are clean & plenty so you don't have to wait long. You can rent a gazebo starting at 150 thousand if you bring a group.

when exchanging tickets I waited quite a long time, even though in front of me there was only one visitor who was exchanging collective tickets, maybe also exchanging coupons or something. I was annoyed and asked the officer. Is there only one officer who serves ticket exchanges. The officer just kept quiet. There should be at least 2 people to anticipate if there are many visitors. even though when I exchanged tickets from Travelola it didn't even take 2 minutes.. Hopefully in the future it can be better.

smelly pee pool

The service is quite slow in the canteen.

quick and easy ticket exchange

Don't hesitate to relax in this place.

honestly this place is quite good in Pontianak but there are too many prohibitions to bring water and food even though it is only water in bottles that we bring ourselves not bottled water not mineral water but water that we have brought ourselves from home because my child is not allowed to drink water that has not been boiled because every time he drinks it can get a stomach ache but the officer there did not want to know and did not want to understand and at that time I ordered seblak food for more than 1 hour and I had come three times when asked when it would finish the officer only answered I don't know either sis when it will finish and said my queue was still in the middle probably still want to wait for more than an hour. If indeed from this ride or from this ride place does not allow us to bring food, it is hoped that the food provided is complete not like this because my child could starve to death there. Hopefully useful

Buying a ticket at traveloka is cheaper, the swimming pool can be cleaned more than the children's pool", the rest is good and improved