Understanding Singapore’s Tourist Refund Scheme

Traveloka Team
09 May 2024 - 5 min read

Imagine strolling through the bustling streets of Singapore, marveling at its iconic landmarks, savoring its delectable cuisine, and immersing yourself in its vibrant culture. As a savvy traveler, you're eager to make the most of your journey, including taking advantage of the various perks and benefits available to visitors. One such benefit that often goes unnoticed is the Tourist Refund Scheme (TRS), a program designed to provide tax refunds on purchases made during your stay. So, if you're planning a trip to the Lion City, it's time to delve into the intricacies of claiming Goods and Services Tax (GST) at the airport.

The Tourist Refund Scheme (TRS), commonly referred to as claiming Goods and Services Tax (GST) at the airport, is a hassle-free way for travelers to recoup the GST paid on eligible goods purchased in Singapore. Whether you're splurging on luxury goods, picking up souvenirs for loved ones, or indulging in duty-free shopping, this scheme allows you to enjoy significant savings on your purchases. But how exactly does it work, and what do you need to know before embarking on your shopping spree? Let's take a look at the details.

Understanding the Tourist Refund Scheme (TRS)

Duc Huy Nguyen / Shutterstock.com

First and foremost, it's essential to grasp the fundamentals of the Tourist Refund Scheme. GST or Goods and Services Tax, is a value-added tax levied on goods and services consumed in Singapore and is currently set at 9%. However, as an eligible tourist, you have the opportunity to claim a refund on the GST paid for goods purchased from participating retailers. This means that you can enjoy tax-free shopping and save a considerable amount on your overall expenses.

To qualify for the Tourist Refund Scheme, several criteria must be met. Generally, you must be a non-resident of Singapore and intend to leave the country within the specified timeframe, typically within two months from the date of purchase. Additionally, the goods you purchase must be brought out of Singapore via Changi Airport or Seletar Airport within the same day of departure or 12 hours after the last flight departs.

Before proceeding with your GST claim, it's crucial to determine which purchases qualify for GST refunds and which do not. While many items are eligible for refunds, certain goods and services fall outside the scope of the Tourist Refund Scheme. Here's a breakdown of purchases that are ineligible for GST refunds:

Goods that have already been used or consumed in Singapore

Items that have been opened, used, or consumed during your stay in Singapore are not eligible for refunds. This includes perishable goods, consumable products, and items that show signs of wear or damage.

Goods exported for commercial purposes

If you intend to export goods purchased in Singapore for commercial purposes, such as resale or distribution, they are not eligible for GST refunds. The Tourist Refund Scheme is designed for personal use only, and commercial transactions are excluded from the program.

Goods exported by freight

Items that are exported from Singapore via freight or cargo services are not eligible for GST refunds. The Tourist Refund Scheme applies specifically to goods that are carried out of the country by travelers departing from Changi Airport or Seletar Airport.

Accommodation in a hotel or hostel, and services such as car rental and tour charges While accommodation expenses and service charges are common expenditures for travelers, they are not eligible for GST refunds under the Tourist Refund Scheme. This includes hotel stays, hostel accommodations, car rentals, guided tours, and other service-related expenses.

Now that you're familiar with the basics of the Tourist Refund Scheme, let's explore the process of claiming GST at the airport. Upon making a qualifying purchase from a participating retailer, ensure that you request a Tax Refund Form (TRF) or Electronic Tourist Refund Scheme (eTRS) ticket. These documents serve as proof of your eligibility for a GST refund and must be presented during the refund process.

As you prepare to depart from Singapore, proceed to the airport early to allow sufficient time for the refund procedure. Before checking in your luggage, locate the designated GST refund counter or electronic self-help kiosks at Changi Airport. Here, you'll be required to present your TRF or eTRS ticket, along with the purchased goods, for inspection by customs officers. Once your documents are verified, you'll receive a refund depending on your chosen refund method. The Tourist Refund Scheme offers several modes of refund to accommodate travelers' preferences and convenience. Here are the different modes of refund available:

Cash refund

For travelers seeking immediate reimbursement, cash refunds are available at the Central Refund Counter located in the Departure Transit Lounge, after departure immigration, at Changi Airport. Simply present your passport and relevant documents to the customs officer to receive your refund in cash. It's important to note that cash refunds are not available for passengers departing from Seletar Airport.

Credit card refund

If you prefer the convenience of a credit card refund, you can opt for this mode of reimbursement at the eTRS kiosks located throughout Changi Airport. After completing your claims at the kiosk, you may proceed for boarding, and the refund amount will be credited to your specified credit card within ten days upon successful claim submission.

Alipay refund (applicable for Chinese citizens only)

For travelers from China, the Tourist Refund Scheme offers the option of crediting refunds directly to their Alipay accounts. To avail of this service, select the Alipay refund option at the eTRS self-help kiosks and follow the on-screen instructions. Upon successful transaction, the refund amount will be credited immediately into your Alipay account, providing a hassle-free and efficient reimbursement process.

Bank cheque refund

For travelers who prefer traditional banking methods, the Tourist Refund Scheme offers refunds by bank cheque. Simply write your name and mailing address on the slip printed from the eTRS kiosk, and drop the slip into the designated cheque refund box. Your bank cheque will be processed and mailed out to you within 14 days, providing a secure and reliable mode of reimbursement.

It's important to note that the refund amount may be subject to administrative fees and minimum purchase requirements, so be sure to review the terms and conditions provided by the participating retailers. Additionally, keep in mind that certain goods, such as liquids, aerosols, and gels, may be subject to additional security measures or restrictions, so plan your purchases accordingly to avoid any inconvenience during the refund process.

Maximizing Your Savings

Hit1912 / Shutterstock.com

As you navigate the Tourist Refund Scheme, consider a few tips to maximize your savings and streamline the refund process:

1. Plan your purchases

Identify the items you wish to purchase and ensure they meet the eligibility criteria for GST refunds. Focus on high-value or non-perishable goods to make the most of your savings.

2. Keep your receipts

Keep all purchase receipts and invoices as proof of your transactions. These documents are essential for claiming GST refunds and may be requested during customs inspections.

3. Check refund eligibility

Verify that the goods you intend to purchase are eligible for GST refunds and comply with the regulations outlined by the Inland Revenue Authority of Singapore (IRAS). Certain items, such as jewelry, watches, and electronic appliances, may have specific requirements or restrictions.

4. Allow ample time for the refund process

Arrive at the airport early to avoid long queues and ensure sufficient time for customs inspections and refund processing. Consider completing the refund formalities before checking in your luggage to expedite the process.

5. Explore duty-free shopping options

Take advantage of duty-free shopping opportunities at Changi Airport to enjoy additional savings on a wide range of products, including alcohol, tobacco, cosmetics, and perfumes. Keep an eye out for exclusive promotions and discounts available to travelers.

By following these guidelines and taking advantage of the Tourist Refund Scheme, you can enjoy tax-free shopping and make the most of your travel budget. Whether you're treating yourself to luxury goods, stocking up on souvenirs, or indulging in duty-free purchases, claiming GST at the airport offers a rewarding opportunity to save money and enhance your shopping experience in Singapore.

Flight to Singapore

Mon, 19 May 2025

AirAsia Indonesia

Jakarta (CGK) to Singapore (SIN)

Start from USD 32.24

Thu, 22 May 2025

Scoot

Bali / Denpasar (DPS) to Singapore (SIN)

Start from USD 49.23

Fri, 16 May 2025

Scoot

Phuket (HKT) to Singapore (SIN)

Start from USD 39.09

Ready to embark on your Singaporean adventure and unlock the benefits of the Tourist Refund Scheme? Don't wait any longer—book your flight ticket today and prepare for an unforgettable journey filled with excitement, exploration, and savings. Whether you're drawn to the city's iconic landmarks, diverse culinary scene, or vibrant cultural heritage, Singapore promises a wealth of experiences waiting to be discovered. So pack your bags, plan your itinerary, and get ready to make memories that will last a lifetime. Your tax-free shopping spree awaits!

In This Article

• Understanding the Tourist Refund Scheme (TRS)
• Maximizing Your Savings

Flights Featured in This Article

Mon, 19 May 2025
AirAsia Indonesia
Jakarta (CGK) to Singapore (SIN)
Start from USD 32.24
Book Now
Thu, 22 May 2025
Scoot
Bali / Denpasar (DPS) to Singapore (SIN)
Start from USD 49.23
Book Now
Fri, 16 May 2025
Scoot
Phuket (HKT) to Singapore (SIN)
Start from USD 39.09
Book Now
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