Dusit Thani LakeView Cairo

Good

Beautiful hotel and the staff couldn't have been more helpful and friendly

Great place will definitely use again

Perfect

Everyone in this hotel goes above and beyond and makes sure every single guest’s needs is addressed. Everyone is amazing but just to name a few names like Ahmed(bald-headed), Mostafa, Mohammed, Mazen, Ihab, and so many more. I am just mesmerized by everyone professionalism and knowledge and dedication. I would recommend this property a thousand times.

I had a great experience staying for the second time at this hotel . George the receptionist was a great help providing the room that we needed with “ VIP lounge access “ Qamar also showed us the options between different rooms to make sure that we choose the one that we liked .breakfast was amazing same as all the restaurants in the resort . I would go Back again an and again for the great customer service that they have . Dania Hajjar

Was great

This is one of the best stays ever. The hotel is incredible with great restaurants, fabulous breakfast, rooms spacious, pool fantastic, and the staff made it all worth the while, they were attentive and curteous so make sure if you stay here you tip them well. We took the airport shuttle and it made the airport experience very smooth you just have to arrange it with the hotel before you come. I was extremely sad to leave and will definitely come back here next time! This hotel is in new Cairo, far from all the sights but it's all new build, clean and traffic is easier on this side of town, the hotel will arrange a car for any trips you need or hire a private driver. I highly recommend this!

The service at the hotel was beyond expectations . Everyone was friendly from the moment we entered the hotel and we got welcomed by Mr. Mahmoud Adly whom we have known through the hotel over ten years ago and since then we decided not to try staying anywhere else in Cairo other than the Dusit because of the pleasant way he treats us during our stay . I really can’t believe that he didn’t forgot us even though we visit every few years . I can’t thank him enough for his kindness and professionalism and getting everything ready for us before our arrival . We didn’t take a moment at the reception as everything was already done which amazed us . Rooms were very clean , had every in them , very quiet at night , and people were very pleasant and friendly . I would also like to extend my thanks to all the team who work at the pool, the restaurant, and the business lounge for their manners and professional way in treating their guests no matter how we get upset they were still able to absorb that and responded in a very kind and professional way. Thanks to everyone for everything .

I enjoyed the view and meal

Lovely hotel, big spacious comfortable rooms and bathrooms, nice pool (bit cold but hot weather makes it fine), breakfast excellent, restaurant range great, check in and out very easy, staff all very friendly and smiley but service can be very slow (might wait 40 mins for a drink, similar for the bill even if ask three times) but seems city wide (relaxed culture maybe) and sometimes you can tell staff keen for a tip. Did put on the Premier League football for us when requested and helped look for a lost necklace. Hotel location was great for us, near airport and family, but distant from pyramids and souks and museums. Generally very good. Spa is next door and was sold out for four days ahead.

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👍

Great location and amazing swimming pool with hot top jacuzzi A couple of comments should be developed 1- service around swimming pool should be started early in the morning before the starting time of day to avoid guest bothering 2- porkiny (covering swimming suit) should be avoided because this is not the best for hygiene of the swimming pool Other than that, all things are perfect 👍

Great

Don’t know what to say than utter amazing service, and experience. All the staff members were incredibly kind, attentive and helpful. Very much recommended and would come back when visiting Cairo again!

I had a very great stay at this hotel, the staff was extremely helpful and professional... helping you to the maximum without asking. In addition i want to thank Mr. MAHMOOD who is working at the reception for such amazing service

The property itself is really nice but unfortunately, the staff were beyond incompetent which ruined my entire stay. I had booked two nights (paid in advance), but due to Visa complications I had to delay my stay. I emailed the hotel and they confirmed my reservation had been changed. Upon checkout, they attempted to charge me one night's penalty stating that it was a condition of my reservation being changed in the first place. This is not at all what was agreed upon. 3 different people harassed me at reception and they continued to call my room past midnight on my final stay. It is quite shocking that a hotel of that quality hires people who are this incompetent and unethical. I certainly would not stay there again. There is no value in what you pay by any standard and I have been to 108 countries and travel 6 months per yer. A completely terrible experience.

Very good hotel with nice staff in a convenient location.

Stayed at room 2255 with a great pool view and access, woke up to greenery, birds chirping, and lovely sunshine