Allure Hotel & Apartments

Definitely stay again - we usually stay in the city centre, but everything was as easy to get to & more room for 3 people than a hotel… the price for a 2 bedroom v anything else was perfect…

The property is showing its age. It is worn out and is in urgent need of a refurbish. The master mattress was lumpy and sagging. All the air conditioners were noisy, dripping. The carpet was worn and plenty of mould in the wet areas. I’m sure it was a premium stay 8 years ago, but it’s had a hard life and no replacements since.

We stayed in 2 bedroom apartment and found it very clean, spacious, well appointed in Kitchen. Very pleasantly surprised. Will definitely book again.

Beautiful views. Quiet. Clean. Everything there that I needed.

As we were a late checkin (late by under 1 hr), we were told that we were supposed to recieve an email with details on how to get our key, but sadly we didnt. We sent messages and called to confirm this, but got no reply. When we arrived, we called the after hours number on the door and the fellow promptly helped us over the phone. It was a little time consuming due to their confidentiality policies (which is good - but bad when you are running late and want to get into your room quickly). We were only given 1 key, so as my husband needed to go grab our stuff from the car in the rain, I had to sit in the dark as everything turned off and there was very limited light. We sent a message but no reply. The room was very small and musky; but the bed was very comfortable. I thought (by the photos and description), we'd get a balcony and a view of the mountain; but we only got a stuffy small room with a window, facing a daycare centre and the road. Luckily we were only staying for 1 night. We were told upon departure (she was a lovely lady), because we chose 1 bedroom, this is what you get. P.s. As we were returning from our event to Allure, we spoke to a gentleman. He too got frustrated because he too was a late checkin with no email (same day as us), and noone answered his calls. Apparently he was there for a while at the front door. He didnt know what to do, because he too didnt recieve an email. We felt his frustration and pain. We dont think we will stay there again.

Spacious rooms, clean and well-appointed

Very spacious apartment, had all the necessary appliances, the air cons were a bit noisy but overall nice place

Terrible service. Were not informed of amenities, how to use card passes etc. Complained about our room was dirty, air conditioner didn’t work - doors were damaged and walls were dirty. Checked out a day early and was told a manager would call us. It’s been 4 days and have not been contacted.

The Allure Hotel is geographically perfectly placed in South Townsville as it’s within walking distance to the food and shopping precinct in Palmer Street and the City Very safe and secure with off street parking available. Easy check in and the staff are flexible, helpful and friendly. They are very proud to be working in this Hotel. There is a fabulous cafe in the complex that serves the freshest and delicious food and coffee. Opened about 6 hours a day which is ideal. I was fortunate to have a room on the 8th floor and the view was ever changing with the highlight being the new Cowboys Bank Stadium that often at night was lit up purple. Absolutely stunning for The Stadium encapsulates the horizon. Safety is a priority in this complex and with the swipe cards for access , security was ensured Room very comfortable, clean and met our needs. Loved the separate lifts for each section and they were quiet and fast. Totally recommend The Allure for a secure and safe place to stay in wonderful Townsville.

Staff reception is first class Property and cleanliness is immaculate Coffee shop A1 Will certainly be back

Very enjoyable stay and lovely clean spacious apartment. Close proximity to restaurants Only negative is attitude of receptionist when we checked in

Easy check in, and location excellent

Safe clean comfortable

Nice stay. Staff friendly & accomodating. Easy access to city, strand & restaurants. Would stay again

Studio apartment was clean and the bed comfortable.Easy walk into the CBD, or to the stadium. Staff were friendly and helpful. Note, they advertise foxtel pay tv channels but that is only if you have your own paid account with the ap, so not really available (slightly deceptive). Studio was not serviced daily but that is OK, easy enough to get extra toiletries etc from reception.

Beautiful unit, comfortable, great view. Well located near shops and restaurants. Only issue was that onsite parking was not guaranteed.

Beautiful apartment Highly recommend

I couldn't check in, I was sent no information, the app gave me no option and no one answered the emergency phone so I had to spend an extra $60 booking somewhere else at midnight after trying to get in for over an hour. I've been refunded and they've apologised but it wasn't a great experience for my daughter and I.

We stayed in a 3 bedroom apartment which was lovely, spacious, comfortable and clean. Thankyou.

My room was clean but it was odd that it had a sort of self catering feel with cutlery and plates but no cooking facilities. The room wasn’t serviced due to covid times? And if I had used plates etc, I’d have to wash them in the bathroom sink. Reception only opened 9-5 and cafe opened limited hours and not every day. It was a mix of hotel and apartments but it’s like it couldn’t make up its mind and therefore didn’t really cater for either needs! It was fine but odd!