Emerald Highlands Motel

Great hotel for overnight stop. Pool was a bit cloudy but swimmable. Easy parking outside motel room

The premise was dangerous. I’ve stayed there in two other occasions, but this time was awful. Police and ambulances were called. The police came to my door twice. I will never stay there again

Happy with the stay, nice room very quiet

It had been updated the bed was comfy

Car park didn't match room nos. So was rather awkward. Air conditioning exceptionally noisy outside and needs major attention. Manager had no local knowledge and not interested in giving us info about the town

Nothing that we did not like about the property - we will be back......Kind regards......David.

Very average.

Room 2 needs a good clean, some electrical work should also be carried out of power points.

Had loads of music and screaming out the back of the motel. From next door

The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming back!

Good room for overnight stay - but did get woken up at 5:15 am with the linen delivery guy pushing the trolley past all the rooms .

Very easy walk to a local pub, and some fast food restaurant.

Friendly staff at reception upon arrival. Close to major takeaway food outlets and shops. Clean room and on-site parking.

Mould in shower and cracked vanity basin. No breakfast nor room service as stated on ad. Young lad on reception had very limited customer skills- another customer complained of cockroaches in their room. Very little response nor an investigation of the problem , finally offered a nearly empty can of insecticide as no other room available. Not a good feeling, cannot understand the rave reviews.

They double booked our reservation, they did however arrange accommodation to another location. I rang to confirm the whereabouts I was staying. They still hadn’t arrange, they then acted and I got confirmation. Major chase up!

Non English speaking reception staff made check in near impossible, had to go back 3 times just to find someone who could communicate with me. Advertised online as having continental breakfast available but they don’t. Staff started cleaning rooms beside ours at 5am, and the cleaning trolley woke us up. The air con vibrates so loudly on the wall that you can’t sleep with it on. The pool sign says ‘poo rules’. Very disappointed and couldn’t wait to get out of there. Dead bugs on the storage shelves also, and no hand towels. Freezer section of fridge iced over so couldn’t use it to keep ice bricks frozen for a sports carnival we were attending. Also you can hear the people in the next room when they’re using the toilet. Not a positive experience in any way

All good

Great stay very comfortable only two issues back door didnt have a proper lock and the air con didnt work well.

A fairly good place to stay. A few minor things though. A LARGE step between the bathroom and Shower floor and a minor gap between the bathroom floor and the main room floor. Very little space in the bathroom to put necessities (and the shelf was tilted towards the floor). The bed is VERY high. Also no longer do room service (although there are multiple food places nearby). The 2 way switch for the bathroom over the bed was very handy.

Good location, drip in bathroom, key not left out as per phone call, took 3 attempts to obtain with communication being a concern, shower not very clean