Wasn't serviced properly before our stay. difficulty in checking in after hours.

It was lovely, but the onsite carpark is a nightmare to get in and out of. Damaged my car as there is absolutely no wriggle room.

Excellent facility and cleanliness

Reception is on level 8 of the Mantra. It is a little strange but don't let it put you off. The receptionist was lovely and the standard of the apartment was excellent. Will stay again.

e coffee/tea were not replenished on and after Day 7 until we were lucky to meet the cleaning lady

Melbourne City Suites was ideal for a ‘hit and run’ visit to Melbourne. Its position is great to the work I was doing, facilities were all that I needed, it was particularly useful to have access to a washing machine, and there were great local options for dining.

The room is spacy & clean, location is so convenient to everything. Only the facility is a bit old, our room's shower head broken and fell off, but the staff moved us to another room fairly quick. Thank you!

Great property - everything you need and high quality rooms - great location

Convenient location near tram stops and an easy walk to Southern Cross station. Easy check-in process and we were able to store our bags prior to check-in and after check-out. The suites are located on floors within the Mantra building but that doesn’t impact ease of finding them, check-in etc, just follow the instructions in the email received prior to arrival. A couple of things that would have enhanced our stay are: small dining table to eat at, and a door into the bedroom as it is more like a partition wall with some glass inserts (this just made it difficult once the kids were asleep to watch tv in the living area or have lights on without risk of waking them up!). Overall the apartment provided a convenient place for our family holidaying in Melbourne at a reasonable price. Thank you!

Property not near any transport, street barely lit and not a lot of people on the street. But facilities were great. My bathroom hadn’t been cleaned hair and mould in shower and on floor. Cutlery also hadn’t been washed covered in food. Bed was very firm, aircon always cold and not enough blankets. The office hours were terrible for me, changed in after 8pm, waiting till 10am to open there was a long line up of people. I never got to see anyone. If mcs teamed up with mantra they would have a better offer

Not suitable if you're looking for a hassle free accommodation. I've booked 3 king beds & 1 twin bed rooms for 4 nights but even with the twin bed request, i was told by the hotel reception that it is their policy that we must inform again in the email they sent during pre-check in. The reservation team did not tell me through the phone and in the email that I was suppose to do that and I came to check in with 4 king bed rooms. I requested it during check-in again & was assured that it will be done the next day but it was not & I had to wait till the 3rd day till its done. My guest had to sleep 1 on the bed and 1 at the living room sofa for 2 nights because of the incompetence of the whole team. Wasted so many back and forth calls just to make sure it was done. Worse still. they are charging me with AUD20 for the twin bed because of their mistake. In short, everything here was a nightmare, NOT FUSS FREE & HASSLE FREE except for its location & spacious room. Gave my Australian number to 3 DIFFERENT PEOPLE on the spot thru the phone & told them to call me by that number but until now that I've checked out, these 3 people still called me thru the wrong number even though it is a call back within 10mins. I truly cannot understand why.

For my mother to be harassed for her credit card details by someone off site in a call centre after handing them over, as I did not have one on me. Because there was no Paywave/ EFTPOS machines in sight was a bit suspicious. It's with that having occurred that a line was crossed. I will not be returning unless I stay with Accor / Mantra Hotels who actually own the building as I have before. Never again. Ever.

Super convenient , access to trams, city centre almost at doorstep, food shopping.Great for.a city visit.

Good value.

Once you've found the office (Mantra is also at this location) the check-in was quick and easy. Was very happy to discover their fully equipped studio with a walk-in shower AND a bath!

Super quiet, plenty of food choice, walking distance everywhere, the staff were excellent, quick checked in!

Everything about this hotel is great! We love how it's very easy to check in/out, all the staff is helpful and friendly and the location is close to the shops and public transportation. We will stay here again when we come back!

Beautiful big room and has everything you need, perfect for families. Its very central, so close to the shops and restaurants. Reception was very polite, respectful and more than willing to accommodate our needs. Already booked our next stay here

The courtesy of the manager was amazing. Felt like we had been here 50 times before.

Love this property and highly recommend, however check in experience and reception is very unusual and feels slightly unprofessional as it’s in a hotel room on level 8 floor, however for the room, the location and the price, it’s so worth it. Met the manager during check out and he was very helpful and professional. Location is right next to all the popular restaurants and a hop away from the free trams and shopping. Very walkable! Massive room, beds are nice and clean.