The Ritz-Carlton, Melbourne

Lovely clean hotel, rooms are good sized. The day spa is amazing. The pillows were uncomfortable for us but they happily gave us firmer ones when we asked. The breakfast is underwhelming

Very nice hotel. Modern and clean. Great views from lounge, bar and restaurant. Great service.

So friendly and clean. Responsive!

Tnx

Tnx

Best hotel in Melbourne for lux

Like it all

Phenomenal service, quality and style!

Fantastic stay with great service! The spa was the highlight

Amazing service

The staff at the hotel were exceptional and made our stay very special.

Perfect location for our visit to Marvel Stadium and great area to walk to CBD

Exceptional service, views and dining. Didn't want to leave!

I only have positive feeling from Asian Staff as the westerner staff totally ignore me. I left early monring with my luggage and the staff at the main entrance was not borther to ask if i need help or not. I expect a warm hospitality from all staff members for the brand and the price I paid.

Here’s the revised version with your additional detail included: --- **Disappointing Stay – Not the Ritz-Carlton Standard We Expected** We recently stayed at the Ritz-Carlton, excited for a special family celebration, as it was our daughter’s birthday. Before the trip, the hotel was responsive and thoughtful in their communication, offering a complimentary cake and organizing balloons for the occasion. We appreciated the gesture and couldn’t wait to see her delight. Upon arrival, however, things started to feel a little off. We patiently waited in line at check-in, but another family who arrived after us was served before us. These things happen, but in hotels of this caliber, you usually expect the staff to manage such situations more smoothly to avoid unnecessary awkwardness. Our room was listed as a “panoramic view” with two double beds, suitable for us and our two kids. While the view was pleasant, it came from a single window – not quite what we’d envision for a “panoramic” description. We also found the double beds quite small. My partner and I found them too tight for two adults to sleep comfortably, so I wouldn’t recommend this option for couples expecting more space. The birthday balloons arranged in the room were a lovely touch, but we were disappointed by the complimentary cake, which turned out to be a small, hollow chocolate bar with a dusty, crumbly texture. We weren’t expecting anything extravagant, but the disconnect between what was promised a

Everything would be perfect if they didn’t accidentally charge my credit card while I had prepaid with Expedia. Furthermore, they didn’t check the minibar usage properly and added extra items which I didn’t consume at all. Although the team resolved the issue promptly, they really need to review their billing process.

Nice comfy rooms.

It was really nice!

Great hotel with views and good location

Everything was good. However, the in-room dinning menu was quite limited and there is currently no Asian restaurant in this hotel.