Tree Rose Motel Morwell

Excellent customer service and the room was nice and quiet and felt homely

Stained towels, dirty floors, a shower door that won't close, tiniest bathroom I've ever seen. The only redeeming factors are large carparks and it's close to M1 access.

On arrival no one to check you in, called phone to be told they on way but no one showed up. When they did they couldn't get into office. Finally got room's but no info eg wifi( which is advertised). Once in rooms tv remote no batteries and heater 1 battery but needs two. Bed mattress old springs broken like laying on flooring. Very disappointed especially for the price. Found previous guest rubish in room.

Heater / Air con not working so got cold in room til electric small blow heater was delivered hours later. No Reception staff, locked office. Ph call out for key to arrive. Single bed had not clean sheets. Disappointed overall. Nice Quiet location

Avarage

Great little spot for us. Found good restaurants in the area. But there was no bath mat in bathroom so we had to use hand towel. And there was a broken mirror next to lounge. But over all great.

It wasnt fancy but is good value

First thing I noticed was the toilet seat had been left up. Next was the wall and table lamps had no globes, making the room very dark. Cracked light switches and power points, Black marks all over the front of the fridge. No security chain on the door, which appeared to have had a forced entry. Bench with the basin had partially collapsed on one end. No bath mat for the shower floor (used a towel). No electrical appliances had been tested and tagged (a mandatory electrical safety regulation). On the third day I returned to my room to find all the towels and soap had been removed but not replaced and food I had left was also gone. The microwave heated, but the turntable did not. I called the contact number as there is no reception/front desk at this property. The owner brought me towels and said housekeeping got the wrong room. I asked about missing globes etc and he said they don't replace them as they are frequently stolen. The bed was reasonable and the room was clean, but otherwise, it was one of the worst experiences I have encountered as a frequent traveller.

Confusion about which property I was checking into on arrival from receptionist. Room carpet was wet, stank of pee, people living in crisis accommodation and best of all BED BUGS. Was transferred to another motel during the night from the helpful man however room was a disgrace. Worst experience ever at a motel.

Room smelt terrible. Cups were dirty.

It was a decent price for a one-night stay but the wifi didn't work for anyone. I told the front desk but they did not resolve the issue.

Not happy with the overall service.

Noisy guest next door with bad language. Woke up to this several times during the night. Otherwise ok. Towels clean but could have been in better condition. No face cloths.

No one present on arrival, heater didn’t work, a lot of swearing and commotion, permanent residents asking for cigarettes and taking cigarette butts, felt unsafe. I wouldn’t recommend for people travelling for work.

The room had bed bugs and adjoining rooms had what appears to be drug addicts in it and walk around the car park.

Have stayed in many motels.... this was the worst. Smelly room, drunks living in the next room, no toilet paper on the roll holder and no face washers....

Not a lot to like, fridge was rusty, half roll toilet paper was filthy, no one on arrival waited hour. Called and finally got through, Bad feeling about the whole place. Bed was like a waterbed just terrible..never again,

Clean and tidy

For the price you I had paid not worth it. Looks like residents maybe living there, noisy people yelling at each other all night.

Clean and comfortable for short stay