Pacific Café Hotel

Literally I pay this hotel for NOTHING! I step in the room and discover broken air condition, dirty room, dusty air, “decoration phone”, unreachable WhatsApp, melted hairdryer and etc, it’s really horrible I rebook another hotel on the spot! There is no refund and the property ask photo for proofs which I don’t understand they own the property, how can they don’t know about it? It’s ridiculous! Don’t stay! U can have better option with the same pricing, photo shown on platform like Agoda is not match with the reality, is like different btw heaven and hell 🙄! So guys this review is to help those who making their choice for hotel in Brussels, don’t fall to this scam, get another hotel instead, and it was not even a hotel, probably a motel is much better than this property! Photo attached as proof as reference for u all.

I recently stayed at the Hotel Pacific Cafe in Brussels with many problems. The rooms stayed without lights during all my stay and Smartflats didn’t solve my problem. I contacted many times during my stay and they said that they wouldn’t solve the problem, so I stayed with no lights in the room all days. And more, they charged wrong value in my credit card (expensive value). After my stay, I’m trying to contact Smartflats to request a refund, but they don’t answer me in my emails or in chat.

Location is the only positive. Bed linen and towels are the basics you expect from a hotel. No toiletries present, but toilet paper. Everything else is very tired. The lose glass door in the shower, tired carpet and curtains. At least we had hot water in our room. Something that, based in other reviews we saw too late, it is not always the case. So we stayed for the night. The electrical installations are of concern. For starters, the card holder was short circuited, making a loud noise, forcing us to remove it, staying only with the single working table light available that we had to move about in the room. As for the head light next to the bed: the one installed was not working and the other was completely off the wall, stored away in a local cabinets, and the cables exposed next to the bed. The energy plug under the sync was loose and not working either. The general impression is that their electrical instalation could short-circuit the whole room at any time. Worse yet, when we informed them, calling and sharing the video, asking for a solution or a different room, they return an answer in the day after saying that “it is not dangerous”, but no solution offered. They attract by their price. They are less expensive, but not worthy. I would not recommend neither I’m coming back.

Run away from this hotel like your life depends on it. When I arrived, there was no one at the place and there were no instructions posted anywhere. I managed to get find their phone number but no one answered it. Then I called my travel agency, but they were also unable to reach anyone. This whole process took 2 hours and meanwhile, I was stranded on the street with my luggage. If my travel agency was not kind enough to offer me a different hotel I would have been homeless for tonight. Put up a tent in a park if you have to but under no circumstances book a room at this hotel.

The property was clean, easy to check-in (use a keybox to get your key cards), and was in a convenient location. However the free WiFi was a lie, few of the switches worked in the room (including the TV), no toiletries apart from toilet paper and towels were provided, the shower ran cold on a number of days, and none of the numbers provided by the hotel are connected to the Belgian phone directory. This was particularly a problem on the final evening when a power cut lasted 3 hours and it was impossible to contact anyone.