Best Western Downtown Sudbury Centreville

Room was dirty, stains on pillow, wallpaper, hair in bathroom. Furniture chairs old and ripped. Stairway, hallway and rooms smell musty. Overall neglected and disgusting. Will not be going back there ever.

Oh, where to start…? First I’ll preface that this is my first one star review of a hotel, ever. The staff working the front desk were pleasant and quick to help us check-in, we checked in late due to weather related issues and appreciated how quick she was. First the elevator was broken (not such a big deal for us but not idea accessibility-wise), secondly the room key they gave us first was a key to someone’s room, there were people inside sleeping... Imagine sleeping in your hotel room to someone trying to get in!? That must have been horrifying for that poor patron! Next, we were given another room on the next floor immediately, which was great, but upon access the bathroom looked as though it hadn’t been cleaned at all, with dirty foot prints in the bathtub and hairs all over the tub and countertop sink. The baseboards were dirty and the door to our room had splatter marks all over it. The TV didn’t work at all. The air that was running in the room was cold. The neighbours were loud and unruly. I was woken up abruptly to management pounding on the neighbouring rooms door to kick them out after many many complaints throughout the night and morning. I know that service people can’t control what people are doing in their room but it just added to an already chaotic visit.

I visit this area monthly. I have stayed at this hotel before but the quality of the rooms has gone down significantly. In fact I discovered bedbugs, trash and an unfinished sub in the bedside table. Various fluids on the walls. I reported it to staff and asked for a refund but they would not refund the night I had to spend there up all night as I other hotels were booked up.

Room was not very clean. Hair clippings in the bathroom. Sheets had staining. Parking was free but very limited. Breakfast area was very cold in the morning

The hotel was clean and good staff Area around hotel had lots of homeless people hanging around. Some looking into cars. One woman looked like she was overdosed.

The room was fine except the tv did not work nor did the coffee maker. Could not sleep as my room was next to the elevator that rumbled every time someone took it. Would not stay here again!!

Room was very clean. Staff were amazing and very helpful. Area was different. Never seen so many young people doing drugs. Overwhelming. Needs more restaurants in area. Need to travel out for restaurants and feeling unsafe to do so.

Clean

Hotel housed homeless people, shared elevator with street people with grocery cart containing possessions. Hotel parking lot unsafe with street people present. Ugly.

I cancelled the room 2 days before stay. I still got charged.

Stay was good other than the fruit flys living rent free in the room with me. Was to tired to bother asking to be moved to a new room.

The noise in the hallway at night or early morning

The downtown location was convenient for the business I had in Sudbury. However, there are a lot of vagrants and homeless people that were quite a nuisance. I did not feel safe outside the property.

other tenants made alot of noise

They require $350 deposit and upon checkout they didn’t return the deposit. They checked room before we left and accused us of havin cigarette burns on bedding when we don’t even smoke and floors were dirty so they kept the deposit. I highly do not recommend this place at all.

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Its good i like it here its comfortable

We had an absolutely amazing couple days, the staff were very helpful, vera was one of the best owners i have met. She made our stay more pleasurable, helped with finding locations and very welcoming.. highly recommend

Property was fine but the odors from the restaurant were deplorable.

Had to switch rooms because of smoke smell and dirty sheets.