Best Western Plus Orillia Hotel

Everything was great No issues

I liked its proximity to everything, Nothing was very far, the staff were amicable and the room was clean and comfortable. The food was rich and delicious, I wanted to see more variety on the menu, along with varying price points. It seemed pricy. All in all, I had an enjoyable stay, and would certainly use the services again.

We were not told ahead of time that the hot tub was not working and in the room the tub jet did not work as well and the bathroom door was all scratched and looked like it was under construction and holes in the wall in the bathroom

Clean, check-in experience was great. Staff super friendly and helpful.

The room I reserved expedia was not abailable. I order a room with a special jetter yub.

It just didn’t feel clean enough for my satisfaction, it was old and run down , it need a total face lift

Staff were mostly good. Property is shoeing its age. Limited choices for breakfast. On site menu is low on choice and expensive. No daily room cleaning.

Very friendly staff.

Me & Wife really enjoyed the hotel. Very friendly service. Clean room & washroom

Very slow at front counter, waited 10 mins. Being the only one there.

Great spot, shuttle to the casino was great

Really friendly staff

Excellent staff , friendly and helpful. Above and beyond.

Good customer service especially the guy in the reception area.

Had a great stay. Particularly like the easy access to walking trails.

The staff were very nice. But the property need some update: worn out bed and very noisy air condiitionner.

The hotel was quiet when we were there which was nice. We loved having a room on the ground floor, which hardly ever happens anywhere else. Everything was clean and the few staff we met were all friendly and helpful. The bed was rather soft gut comfortable enough for one night. The continental breakfast was ok. Cold foods were ok but personally I didn't enjoy the hot foods as much as in some other hotels. Parking was very convenient and free, very helpful.

I dejected ‘terrible’ in the service section but it was not in reference to the actual staff. It is in relation to the booking process and policy. I booked this months ago online for our 7th anniversary trip. We are not wealthy by any means and we cannot afford to travel often. The day of the trip, literally hours before, I had been informed by a friend to ask if the hotel only accepted major credit cards. Not understanding why, and only having cash or a visa/debit, I called the hotel to inquire and was in fact informed they do in fact ONLY accept major credit cards for the hotel room hold/incidentals of $100. Explaining I don’t have one, and even offering to pay $500 cash for the incidental fee hold…was told no exceptions could be made and not only would I have to cancel, I would also have to pay a cancellation fee, if I wasn’t able to find someone to lend me their credit card. Long story short there are many people, for various reasons, that nowadays only have a visa/debit and not a credit card. This policy is discriminatory and quite frankly incredibly poor customer service that would cause many people to not be able to travel. I have travelled many times in the past and have never experienced this. I have also called other hotel chains to inquiry about this ‘policy’ to be told they do not operate this way. I will never again book with the Best Western chain.

The people in the restaurant were just closing but they were kind enough to serve we really appreciate that.

Very nice place beside the lake.