DoubleTree by Hilton Windsor Hotel and Suites

Amazing experience! Rooms were impeccable! Bright, spacious, modern! Over the top experience from the manager Matthew and his front desk staff who gave my kids a little task when they asked for a job to complete during our stay! 👏🏻Well done! Thank you!

I recently stayed at the DoubleTree by Hilton Windsor Hotel & Suites in Windsor, Ontario, Canada and had a pleasant experience. The rooms were nice, and we had a lovely city view from the 15th floor. While you have to pay extra for river view rooms, I found that you can easily enjoy the river view from the swimming pool, so there's no need to spend extra on the room upgrade. We only stayed for one night, but room service did knock on our door, suggesting they offer daily room service. The toiletries were decent, and the water pressure was good. However, our sink was a bit clogged, causing the water to drain slowly, which was inconvenient. The swimming pool is a decent size but only 4 feet deep throughout, and I wish it were a bit deeper. They provide lockers for your personal belongings while using the weight room and swimming pool, which is a nice touch. The fitness room is well-equipped with a variety of weights and cardio machines. Parking is available in a public parking garage for an additional $21.47 CAD, and there's a convenient bridge connecting the parking lot to the hotel on level 3. Make sure to keep your hotel keycards with you, as you'll need them to use the elevator or enter the hotel from the parking garage. The only issue was that the room walls were not adequately soundproofed, allowing noise from neighboring rooms, whether beside, above, or below, to be heard. This can be particularly troublesome if the neighboring occupants have loud children, which can significantly disrupt the stay. Overall, it was a decent stay, and we may consider staying here again if we visit Windsor.

I recently had the pleasure of staying at the DoubleTree by Hilton in Windsor, Ontario, and it turned out to be a fantastic experience. From the moment I walked through the doors, I was greeted by the warm and welcoming front-desk staff. They were incredibly supportive, efficiently handling my check-in while also taking the time to answer all my questions about local attractions and dining options. Their friendly demeanour set a positive tone for the rest of my stay. The room I stayed in was nothing short of excellent. It was spacious, impeccably clean, and thoughtfully designed with modern decor that exuded a cozy and inviting atmosphere. The bed was exceptionally comfortable, adorned with high-quality linens and plenty of plush pillows, ensuring a restful night's sleep. I also appreciated the little touches, like the complimentary bottled water and the coffee and tea station, which made me feel right at home. Housekeeping was satisfactory, keeping the room tidy and replenishing essentials daily. While they met all the basic expectations, a bit more attention to detail would have been appreciated—for instance, organizing personal items or providing extra toiletries without request. However, this was a minor point in an otherwise delightful stay. Location-wise, the DoubleTree by Hilton is ideally situated on the Windsor waterfront over looking the Detroit skyline. It's close to many of Windsor's key attractions, making it easy to explore the city. Whether you're interested in visiting the beautiful waterfront, exploring local museums, or indulging in shopping, everything is just a short distance away. The hotel also offers ample parking space, which was a significant convenience. Overall my stay at the DoubleTree by Hilton in Windsor, Ontario, was exceptional. The combination of a comfortable and well-appointed room, excellent room service, and supportive front-desk staff made for an outstanding experience. While housekeeping was just okay, it did not overshadow the overall quality of my stay. I highly recommend this hotel to anyone visiting Windsor and am already looking forward to my next visit. The team at DoubleTree truly knows how to make their guests feel valued and comfortable

This hotel is a total scam. I accidentally booked the wrong hotel, thinking it was the DoubleTree by Hilton in Detroit, but ended up with a reservation at the DoubleTree by Hilton Windsor in Canada. I realized my mistake within 30 minutes and immediately called the hotel to cancel, but they refused to refund me, even though I never stayed there. Even after Hilton representatives and the booking site I used (trip.com) tried to assist, the hotel told everyone to get lost and refused to cooperate. These people are just greedy and shameless—they took my money and kept talking about some contract. I find this completely unacceptable. If you haven’t used the service, a decent business should refund your money. Stay away from these crooks! I’ve heard of similar situations happening at this hotel before. One woman booked a room with her child, made a simple mistake with the dates, and even though she stayed at the same hotel, they refused to change the booking. She ended up losing her money and had to pay for another reservation. This level of greed is unbelievable, as if they’re running some operation in a third-world country, not Canada. It’s like they can’t decide if they’re scamming people for $500 or $170—either way, they act like they desperately need the money or are just incredibly greedy. I believe this isn’t the first time this hotel has pulled this trick. The name of the hotel doesn’t clearly state that it’s in Canada, and when you search using Google, it shows up with descriptions talking about a beautiful view of downtown Detroit. The hotel name should clearly mention that it’s in Canada, especially considering how close the two countries are. As someone from Europe, I couldn’t imagine that just across the road might be a whole different country. This is misleading and unprofessional, and they should be transparent about their location. They should be ashamed of themselves for ruining their reputation over a mere $175—cheap and greedy, showing no understanding or compassion. I believe this is outright theft, taking money from someone who didn’t even stay at the hotel. I will be filing a complaint with higher authorities because people like this deserve to be punished for their greed.

At first we were not sure as we had been transferred over by another hotel, but I'm so glad it happened. Our room ended up being a suite which was perfect for our 3 night stay. The view of the river and Detroit was spectacular. The front desk staff were amazing!! Shout out to Hiren, Leen and Nissy for being so friendly and helpful. The cleaning staff were wonderful and very accommodating. The River Room restaurant in the hotel was reasonable, staff were very friendly and the service was great. Shout out to Kendall!! Overall our experience here at the Doubletree Hilton Windsor was amazing. Would definitely recommend!!!