Kensington Place Apartments

The reviews were very scary, so we were skeptical about this place. When we first arrived, they gave us a room that only had a mini fridge and a microwave; however, the ad shows a kitchen and we brought stuff to bake. we called them and complained as we payed for a unit with a full kitchen and they moved us to another unit. The other unit was dirty and not cleaned yet and so we called and told them that and they moved us to another unit which was very clean and exactly like the pictures. The entrance to the place has a bunch of graffiti, which we didn't mind; we actually took pictures in front of it. It is in Kensington marketplace so yes its not the most safe spot but we didn't experience anything, especially since we didn't walk around; we just took an Uber right from the apartment and returned in an Uber. If you are with a group of friends, you should be fine. The lock on the main door seems broken, but I don't understand why that matters since the apartment doors all have proper locks. If you are staying here with 5 people, you will get the unit with a mini fridge and a microwave and a living room that is a separate unit in front of yours. If only 4 people, I would recommend this place; just ensure you call them if you're unsatisfied; their customer service is pretty good. Also, there was hot water for us. and dont use the water heater thing; ours had mold inside.

The room we were given was filthy and had not been cleaned from previous Tennants. No sheets towels soap or toilet paper. Dirty sinks beds counters and floors. They ended up giving us another room that was clean but one that didn’t meet the bed requirements for our party.

we had issues with the heat, hot water, and noise. location was great.

This is a SCAM! Do not book HUGE scam! It’s in a back alley that not even the uber knew where to leave us. It smelled horrible we left immediately bc we felt unsafe. The door would not lock properly. There is NO kitchen! Complete lie! We are currently submitted a claim to my credit card company. Please Expedia take this down!

I wanted to like this place. It is in Kensington Market, downtown walking distance to locally owned restaurants and businesses. The TTC is a few blocks away, making the rest of the city easily accessible if you don't want to drive. That is where the positives stop. The customer service is extremely poor. There is no one on site so if you have an issue, such as we did, you will never see anyone resolve it; just message after message that they will look into it. The electricity was shut off on our second day. The property owners knew as we found the notice on the door. They did not tell us in advance. Had we parked our car in their garage, we would not have gotten it out as the ELECTRIC door wouldn't open. The apartment is absolutely freezing & never gets warm despite requests to turn up the heat. There was no thermostat in our unit, we were told repeatedly it was in the one above. So the guests above us got to decide the temp in our unit. The floors are all tile, so they are freezing, ALL THE TIME. The bathroom is a wet room which is not a problem however after a shower the entire room is soaked in condensation due to the freezing cold air mixing with the hot shower water, floor is covered in COLD water due to the lack of heat and no lip on the shower surround to keep the water somewhat contained. I highly recommend that you do not stay in this apartment in any cool or cold weather. We left the accommodations early as we could not bear the cold in the apartment any longer.

DO NOT RENT THIS. It looks nothing like the pictures. The building is run down. The key pad to access the building is just a decoration, anyone can just push the door in and access it. Lots of homeless people around. When I walked in the lights of the building didn’t work, and there was graffiti on the walls. It looked like a trap house. This looks like a place people cook meth in or get kidnapped. I didn’t get any of my money back and I paid a lot for this. It was such a scam. I would hate if this happened to someone else.

Do NOT stay here. I cannot stress this enough! You have to walk through a dark alley to even access this place. There are homeless people and drug addicts sleeping around the building. It is covered in graffiti, inside and out, and there are needles and garbage outside. I have never stayed anywhere like this before. We got in super late and had to go up a narrow staircase and it was pitch black in there. The were doors that didn’t lock properly and my daughter said the outside looked like the scene of a horror movie. It is NOT safe. It was too late to do anything that night and the next morning we woke up to NO power at all in the room. The management (who you have to call, there is no one actually on the premises) said it would be on by that afternoon. At that point we said we were leaving and they refused to give any money back. We left anyways, and Expedia finally sorted it out for us. This whole place is a scam. You could not pay me to go back there. Stay far far away!

The location is in a super walkable area. The food choices around it are great and also made it very easy to get to different places throughout the city.

Property was a great size. Cozy beds. However you could not adjust the temp and it was set at 15°C mid November. There was a space heater but it didn’t heat enough for the size of the unit. We all slept with sweaters on

Area around the hotel was really dirty

It was a whole apt and it suited my needs for 3 travellers

I got to the place and it was not the same as the listing. I could not stay in the place and contacted them to cancel my booking. Outside the property is where homeless people sleep. I can go on and on. The point is do not book this place ever. We have been contacting them to refund us. The no. They have is a call center and they will just give you a run around. They refused to give us a refund even if we did not stay there. DO NOT BOOK HERE!

Front passcode secured gate was broken (appeared to have been for awhile), the room front door locked into a worn out hole in the frame (no bracket and clearly signs of abuse), WiFi only worked in one room which b/c my data was sketch in CA meant I had no internet in the living room. I reported these things and after a week nothing was done. Did have someone show up to my door because of poor communication on their end but he didn’t even recognize I existed…immediately called front office without even talking to me. Providing something relatively secure and recognizing I exist are kind of baseline for me. Glad I’m out.

Wish there was more than 1 facecloth and 1 hand towel for 2 people. Windows in 1 bedroom didn't fully close, but close enough. Wish the bathroom was a bit bigger. But overall great value choice in a fun neighborhood. Would stay again.

Very tight spot...hard to get to...isolated location in alley. Otherwise it was good.. clean and spacious...the TV couldn't be plugged in as the cord would not reach any outlets so was unusable...perhaps an extension cord added to the unit would be helpful 👍 😀

No hot water. We were unable to shower for the duration of the stay. When I finally got in touch with someone they said they would take care of it. They did not, nor did they contact me with an update.

This property is not what is advertised on Hotels.com. The address given on the website is not the address of the property, thankfully there were local people who had dealt with other people looking for this property who were very helpful. Getting in touch with the property manager was challenging and getting the required information to check in was difficult. I spent half an hour on the phone trying to get the documents to register and complete the deposit required to get the codes to get into the suite. The main door to the building had a lock and keypad, however someone had jammed a screw into the lock, photo attached below, so it didn’t lock which didn’t give me any feelings of security. The suite is split into 2 parts, the “living room” on one side with a lock and keypad has no window even though there is a couch with a place to sleep, however there wasn’t any bedding to put on it. I called the property manager about the bedding but didn’t get any response. The bedrooms and bathroom were across the hall behind a second door with a lock and keypad. The 2 bedrooms were small, but the beds were comfortable. The bathroom was very small and there was no anti slip coating or mat for the shower in the bathtub which made showering somewhat dangerous. The bathroom sink was cracked in a few places. The kitchen was a folding plastic table and folding chairs with a microwave and coffee maker and some disposable plates and cutlery and a small refrigerator.

Book at your peril - arrived late at night to find both TV's not working, all the electrical outlets in both bedrooms not working, meaning no lamps working and no where to plug my phone/alarm in overnight. In the morning woke up to find that the hot water was not working at all. Reported defects at time of finding them out. Have called 4 times after leaving to speak to someone about this and each time no one is available and someone will call back - they do not. This was intended to be a budget one night stay but entirely not worth the $300 ++ I paid and the $300 security deposit which I am hoping I get back.

This was a comfortable spot in a great location, my only issue was regarding the communication with the rental company. The burden is on you to request check-in information, and I had to call and message them several times before they responded with the information. They also waited until the last minute, to the point where I wasn't sure if I would even have a place to stay. I wish the communication had been better and clearer.

The entrance is not safe. It is in a back alley which is unkept, dirty, graffitied and used as a sleeping place for the homeless. The lock was not working on the door so it was left open all the time for anyone to enter. I did not stay there after seeing this and was refused a refund after numerous attempts to call with no answer.