Crowne Plaza BEIJING SUN PALACE, an IHG Hotel

Room was really nice. Service is top notched by the hotel staff. I didnt give 5 stars because there were some mold and cracks on the wall of the shower room.

don’t know how there could be any negative reviews this is a world class 5 star hotel

Clean and friendly. The smell in the lobby is too aggressive (cologne).

Not bad at all. Just that it is not within walking distance if you are looking for restaurants outside

Extremely clean. Excellent breakfast. Exceptional services. Definitely will come back.

Perfect hotel to stay

I stayed here for a week from work. The staff are friendly. The room service is good for snacks and light food and generally reasonable price. There is nothing to do around the hotel.

I stayed one night here (upgraded to a suite room). Woke up in the middle of the night around 3am itching all over. I thought it was mosquito but no… something in the bed sheets caused me to have severe hives for the next 24 hours. I switched to another hotel and now the hives are gone.

Safe. very clean, comfortable bed and bedding set, excellent breakfast buffet . 5-6 bucks taxi to downtown, walkable to subways, outstanding services, definitely will come back

SAFE, CLEAN, PRICE IS RIGHT,

I really enjoyed my stay at the hotel. The service was great and any issues I had were resolved quickly. The bed was very comfortable and the bathroom was clean and spacious and had everything you could ever need. Complimentary bottled water was very much appreciated. The housekeeping was lovely - one of them even folded my clothes neatly. My bathroom flooded when I first used the shower but it was quickly fixed and cleaned by the staff. The only thing I could complain about was the design of the room. Because there was a window pane and a large desk blocking the window, it was very hard for me to open/close the window and blinds. I had to climb up on the desk so I could reach the handle and curtains.(see photo) I ordered takeout a few times and had to go downstairs to the lobby to get it - delivery drivers weren't allowed up (which is understandable) and the hotel staff didn't do deliveries, unfortunately. This was a minor thing but would've been nice not having to go downstairs every time. I used the gym during my stay and it was nice and clean. There were free weights which is quite rare for a hotel. I really appreciated the cold towels from the mini fridge - it was a nice way to cool down during the workout. All the machines were for upper body though - would've been nice to have some lower body machines too.

Very good hotel with large space

i forgot my passport, cards, and some cash in the safe of my room when i checked out. i realized it 4 hours later at the train station. i called the hotel and the lost and found department sent two people to retrieve these items and even offered to send it to the train station so that i could take the train. i decided to leave items in their office until i come back. two weeks later i come back and get these items without any problem. really appreciate the excellent service of the hotel!

Well kept property maintaining a good standard of cleanliness. I've stayed at several Crowne Plaza's in China, and the cleanliness/maintenance can vary considerably. If you English is your language of travel, you'll find other brands will be able to service you better. If you have made efforts to speak some Chines, you'll be just fine. Hotel is next to a mid-range shopping mall, with some dining options and a grocery store in the basement. If you're in search of a pub or lounge after a long-day of work, you won't find much around here.

Good

A great hotel. Offers all amenities. Large rooms. Comfy bed. Fast wifi (though subject to China content filters). Nice breakfast and four in house dining facilities including the lobby bar that offers late night snacks and a surprisingly nice Internatoanl wine selection. There's a shopping mall across the street for further dining and shopping but don't expect neither fine cuisine nor bargains. Gym is fully equipped and machines in good order. Pool available too. Location is on the 3rd ring, about 30-60 minutes from airport and about 20-40 minutes to the major tourist attractions at center of town. Airport metered taxi about 90-120 RMB depending on time and exact route (tolls included). If there's one downside to this hotel it is that except for that shopping mall next door, there's nothing to do or see in the neighborhood. Everything is a taxi ride away. I was there for a conference so proximity to airport is a plus, and except for a 1 hour exploration at that mall I did not set foot out of the hotel. But if you're in for a tour of town - the location is not perfect. Nothing walkable.

Nice

Great hotel! Incredible amenities, good restaurants, spa and pool were great and we had a view of the sunrise each morning. Slightly difficult time communicating efficiently with the staff as I do not speak Chinese but that is really on me! Would gladly stay here again :)

Clean and next to a shopping mall with many restaurants.

My stay here was beyond amazing! Check-in process was efficient and the lady was also friendly and allowed me to checkout late (by 2pm) on my last day of stay without any additional charges. The room was beyond my expectation — it was spacious, had a mini bar, a huge bathroom with deep soaking bathtub, workspace area, lounge chair by the window and super comfortable bed complement with a pillow menu! Room was also really clean, which I appreciate. Apart from the amazing room, I would love to shout out to the concierge from helping me store my luggages and hailing cabs for me. Breakfast was also scrumptious, though not the best I’ve tasted; notable, there was a wide selection so I am sure everyone would be satisfied! Lastly, I will love to give special mention to staff Amine and Alice from the lounge bar. I’ve spent both my evenings by the lounge bar, and was serviced really well by Amine and his colleagues. It was really nice to be able to communicate with someone who can speak English and understand the pain points experienced while traveling in the beautiful country. Once again, thank you Amine and Alice for your exemplary service!! P/s: a lady pianist plays beautifully by the lounge bar on certain nights so be sure to catch her if you would love to wind your evening up with a bottle of good champagne!