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Grand Hyatt Hangzhou

Name: Grand Hyatt Hangzhou
Address: 28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007, 28 Hu Bin Road, Zhejiang, 310007, China
Rating: 8

Hotels

8.4

/10

Very Good

393 reviews

What Guests Say About Their Stay

Faustina

10.0

/ 10

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.

Yee Kok

10.0

/ 10

This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.

Huan

10.0

/ 10

A 5-star facility in the best location in Hangzhou with services that match its class!

In the Area

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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Elevator

Grand Hyatt Hangzhou is a hotel in a good neighborhood, which is located at Shangcheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Grand Hyatt Hangzhou

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What's around Grand Hyatt Hangzhou

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28 Hu Bin Road, Shangcheng Qu, Hangzhou, Zhejiang, China, 310007

Discover More About Grand Hyatt Hangzhou

Location

Grand Hyatt Hangzhou is a hotel in a good neighborhood, which is located at Shangcheng Qu.

About Grand Hyatt Hangzhou

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Hyatt Hangzhou exclusively for you.

Grand Hyatt Hangzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Hyatt Hangzhou.

All facilities in Grand Hyatt Hangzhou

Others

Hotel Services

Laundry service
Newspaper in lobby
Tours
Wedding service
Luggage storage
Porter
Multilingual staff
24-hour Receptionist
Concierge

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Coffee shop
Elevator

Things to Do

Spa
Health club
Indoor pool
Sauna
Steam room

Business Facilities

Meeting facilities
Business center
Conference center
Conference rooms

Transportation

Access to train station (surcharge)
Airport transfer
Limo or town car service

General

Banquet
Ballroom
Parking

Nearby Facilities

Souvenir shop
Hair salon
ATM/Banking

Food and Drinks

Bar
Breakfast

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Grand Hyatt Hangzhou

Important Note

Fee for buffet breakfast: approximately CNY 198 per person
Airport shuttle fee: CNY 550 per vehicle (one way)
Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Grand Hyatt Hangzhou	388
Number of floors in Grand Hyatt Hangzhou	8
Another facilities in Grand Hyatt Hangzhou	Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage

Frequently asked question in Grand Hyatt Hangzhou

What are available facilities at Grand Hyatt Hangzhou?

There are top facilites at Grand Hyatt Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Grand Hyatt Hangzhou?

The standard check-in time at Grand Hyatt Hangzhou is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Grand Hyatt Hangzhou provide breakfast?

Yes, Grand Hyatt Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Grand Hyatt Hangzhou

Overall Ratings & Reviews Grand Hyatt Hangzhou

Traveloka (5)

Other sources (393)

8.4

Very Good

From 393 reviews

Cleanliness

8.8

Room Comfort

8.6

Location

9.6

Service and Facilites

8.6

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Traveler Reviews Grand Hyatt Hangzhou

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Top reviews

Jordick

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

The lighting in the room is too bright. No light dimmer.

WEILIN

Friends and Family

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)

Faustina

Friends and Family

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.

Mingya

Leisure with Partner

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

It’s in a very good location and good service!

Yee Kok

Leisure with Partner

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

YAOCHAO

8.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.

Joey

Leisure with Children

8.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!

Huan

Leisure Family

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

A 5-star facility in the best location in Hangzhou with services that match its class!

simon

Business with Partner

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Good

Yanlong

Business and Leisure with Children

6.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

It is okay but so so , old

Meigan

Business

6.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.

VINCI

Leisure with Friends

10.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.

Verified traveler

10.0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

Awesome location and service. Loved it.

Connie

Leisure with Friends

8.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.

Juan

Leisure

10.0

/10

Reviewed 78 week(s) ago

Expedia Group verified review

Excellent location. Food at restaurant was delicious, massage was great.

shuou

Friends and Family

8.0

/10

Reviewed 101 week(s) ago

Hotels.com verified review

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.

Tiong Ho Brad

Leisure

2.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.

Bernhard

4.0

/10

Reviewed 260 week(s) ago

Hotels.com verified review

After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.

Marie Luise

Business

6.0

/10

Reviewed 284 week(s) ago

Hotels.com verified review

Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.

Roy

Business

10.0

/10

Reviewed 287 week(s) ago

Hotels.com verified review

It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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