Hilton Huizhou Longmen Resort

The washroom especially the toilet stall was filthy, it was not cleaned properly at all. It’s like a public washroom.

The receptionist didn't understand English and completely ignored me even though I'm the one, who booked/paid for the room. Positives: stunning views from the room, very quiet, large room, comfortable bed, nice grounds overall, pool and beautifully designed hot springs that Hilton guests can use. Negatives: run down facilities (that's nothing to do with the closed ones due to regulations, I get that), rubbish laying around the grounds with some hazardous spots,hardly any Western options for breakfast(is this even Hilton?!)and even Chinese options sub-standard in quality and not worth the money(seriously,don't bother), not a single smile from any staff, no cutlery/cups/salt and pepper/sugar at breakfast so one has to self-serve for everything(are they lacking staff? how can this be an upscale hotel?Even B&Bs offer these basics already on tables!), no tea bags to choose from, only the most basic cheap drink dispensing machines, tables remaining dirty for ages with outside ones not cleaned at all after being used, people very obviously smoking inside the hotel AND inside the rooms even though the whole place is supposed to be non-smoking,NO teaspoons in the room-am I supposed to use my finger to stir my cup of tea/coffee?(only ONE tea bag/coffee sachet provided),no slippers until we asked, which is ironic because items such as disposable toothbrushes etc which are supposed to NOT be in the room according to Guangdong regulation,were there.No masks or social distancing by guests

I’ve stayed in many Hilton’s, Doubletrees, and Conrad’s in many countries... i’m well accustomed to the standard of services... Well designed.. well maintained... friendly and helpful staff...rooms are clean However...

各方面中规中矩，唯独要吐槽一下牙刷刷头质量太差了。

空調已設限於23度，露台門了就會停空調，晚上休息感覺較熱也沒能下調室內溫度。

已是笫二次入住, 酒店整潔,令人感到舒暢. 只是早餐一般所以二次也没有去吃了.

房間潮濕，就算開了冷氣空調仍是笠痴痴的感覺很不舒服舒服，另枕頭太扁，沒有承托，睡醒後有點頸痛 :(

酒店清潔，員工服務一流，只是地區偏遠，很難找車，連續幾天下雨只好待在酒店，幸好餐廳東西很好吃，附近有一個大型溫泉區，很舒適好玩

溫泉好舒服，環境清靜

酒店位置处于龙门温泉附近，配合周边地产修的，比较偏远。设施尚可但是服务较一般，享受不到太多希尔顿会员的福利，且服务质量也一般。酒店本什么没有温泉，外边的需要但收费而且并不是硫磺泉。

check in 时间长，等了3个钟快5点才得到房间 没有园区温泉，要走到对面富力岭南酒店才有 早晨东西不好吃 酒店内饰一般，真的不配希尔顿称号 整体酒店900人民币价格偏高，不值这个价