Holiday Inn Express CHENGDU TIANFU SQUARE, an IHG Hotel

superb customer service

Kindness of the receptionists and the arrangements for guests.

洗衣烘衣設施便利, 住宿地點購物方便, 餐飲豐富

I got a room upgrade and it was a pleasant surprise after a tiring journey from another city in China. The staff gave me lots of assistance with all my queries and helped me with all my local travel questions. I had a blast in Chengdu.

服務員專業親切態度和善讓4天3晚的住宿非常美好!

Hotel name says 宽窄巷子店，but it’s far away from 宽窄巷子。It’s more than 10 minutes walk away from subway as well.

Hotel service is good , only this is that the sound proofing is not so good

Excellent hotel, very well located. room was as described and breakfast is amazing. Staff are very helpful and smiling all the time. A lot of restaurants and fruit stores nearby.

在成都旅遊五天，選擇此旅館主因在以往異地住宿經驗，環境舒適自在。 旅館地點方便，以百度地圖指引，成都主要景點都可由旅館步行或附近公交地鐵成行，尤其是在寬窄巷子的景區車直達熊貓基地，省許多換車時間。 旅館房間舒適，早餐豐盛，現點麵食不錯。前台服務員態度很好，微笑應對。 房間內設施足夠，但對五天較長天數旅客是需要小冰箱。一些用品細節可改善，如電視遙控器的電池蓋易脫落(產品設計問題，卡勾強度不足)，免治馬桶按鍵有破損，門口免打擾燈失效等，但這些不影響住宿舒適度。 會推薦此旅館給親友來成都旅遊的住宿。

Excellent customer service, walking distance to tianfu square

天府広場、人民公園、寛窄巷子に近い。 近くにコンビニがなかった。 朝食は問題なく色々あった。

Staff are friendly and daily breakfast is pretty good. Room is spacious and clean. I really like reception area has refreshments daily and 4 conplimentary water bottles. Location is good. A short walk to MRT/ train station and there are buses nearby that goes to attractions. If i ever visit chengdu again, i would stay here again.

Great

One serious wrong thing. Information in web mention 20 minutes to airport. But it was about 70 minutes that made me late arrival!!

Great hotel like all holiday inns. Staff was very courteous and they spoke good English.

Firstly the hotel is not in the location shown on the map, and in a country that does not like Google Maps, it created a pretty big problem, because no one knew where it was. We ended up walking around in 30 degree heat, with 20kg rucksacks to a different hotel that was in the location on the map, where we were able to work out where to go in broken English. Not a great start. When we eventually made it to the hotel Susan was wonderful and gave us a 5* check in experience. She is a real credit to the brand and will be working in a 5* hotel soon, I’m certain! The check in was great, with an IHG welcome! She helped us to book a taxi for a trip we had the following day and couldn’t have done more for us. The room itself is old, tired and in need of spending to bring it up to standard again. The bed was huge and very comfortable; but the room whilst being big, had no wardrobe, just a hanging rail- I get to save costs in construction, but it made no sense and is just cheap. The shower silicon is mouldy, the shower mat is mouldy, the bathroom sink was scratched, just not up to standard. I get that it’s cheap and cheerful, but the only thing cheerful about this hotel is the exceptional staff and customer service received throughout!

餐饮部的小王 陈姐 田师父 服务非常体贴 谢谢您 还有前台summer 和其他同事都很棒 下次我还会选择这里

Great hotel, great staff, was not too close to the action tho

Staff very helpful, convenient location, just few minutes walk to subway, Chengdu people's park & Tianfu Square.

Not so convenient location