Extremely dissatisfied with the treatment at "Zhuhai Huayu Minfu Hotel"!
I had booked a room for April 18 as early as April 7. When I arrived at the hotel, the hotel actually said that they did not have my reservation information.
Obviously I made a reservation in advance. The waiter insisted that they couldn't find our reservation phone number! Of course they couldn't find it. The hotel uses the phone to confirm the reservation, which is a very poor reservation system. Because when calling from Hong Kong to the mainland, the mainland cannot display the Hong Kong phone number. A series of strange numbers will be displayed. Therefore, this is an unreliable reservation system. In addition, the waiter did not register immediately after receiving my reservation call on April 7. There is obviously a problem with the work attitude!
I arrived at around 8 o'clock that night and argued with the waiter for about 45 minutes. The other person had a bad attitude and wanted to get over it. Find a hotel at random and ask us to check in! We insisted on asking the other party to check clearly, and the waiter Ms. Liang also said that we could not provide the date and time of the reservation (because the correct date of the reservation was too long, I could not remember the correct date for a while, and later checked After checking my phone record, it was confirmed that it was April 7), but the waiter Ms. Liang insisted that we did not make a reservation by phone. It was my problem. She simply wanted to shirk responsibility! It was the hotel waiter who did not register immediately after receiving my reservation. As a result, I have no house to live in!
Later, his attitude changed and he said that he would arrange for another hotel with the same rating and quality. However, when he arrived at the "Hua Yu Spring Hotel", he saw that it was a pornographic apartment (hotel). The room had a strange smell and the air conditioning was not there. It wasn't cold at all (I woke up from the heat all night), the hygiene was quite poor, the attitude of the waiters was also bad, and the price was more expensive than the original group purchase price, which was 185-17=168. There is a huge difference in quality here. And there are separate charges for any basic supplies inside. They also charged us 200/room. They want me to pay for the room immediately, and they want me to refund the group purchase money tomorrow.
If the waiter at "Zhuhai Huayu Minfu Hotel" hadn't made good arrangements for my room reservation, I wouldn't have had to stay in that horrible pornographic apartment. It was originally a happy trip to Macau and Zhuhai, but I encountered this bad hotel and ruined it. It ruined my holiday mood!!! Really disappointed!!!
I swear that I will never patronize "Zhuhai Huayu Minfu Hotel", "Huayu Spring Hotel" and all the wines owned by "Huayu Group" in the future. .shop!!!!!!
I sincerely hope that Zhuhai Huayu Minfu Hotel will review and seriously improve the reservation system, waiter attitude and work quality, so as not to waste the continuous support of customers and disappoint customers!