Kempinski Hotel Chongqing

Room and lobby are spacious.

Even though the property surroundings smell horrible the hotel is wonderful and lovely. The staff is friendly and helpful for foreigners, they were always trying to help us and translated everything with a smile.

Clean but old

Great hotel but nothing in the surrounding.

Clean and convenient. Service was great, friendly staff

Unprofessional front desk, slow check in, not familiar with local dinning and transportation.

I had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable

Great!

Were given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.

Brilliant hotel, modern and clean with very comprehensive breakfast and easy access to metro.

Room very Clean, staff friendly and helpful! Great location.

Very nice ~ Clean room, the AC is functioning very well, breakfast good ~ I will come back

staffs are friendly, but facilities are quite old no upgrade work done at toilet.

The hotel is not up to real 5 star hotel . Could be better . Towels are too old and smelly. Hotel staff can’t speak English and very difficult to understand guest needs. Concierge service is poor and below standard.

Responsive staff. Needs greater variation in buffet menu

Rain shower didn't work but was promptly attended to. Pillows too soft and flat, only one other choice of pillow. Should provide more pillow option

Location off from the busy section of the city, but still accessible by taxi to the city centre.around 10mins taxi ride and half an hour from airport Though the quality of the hotel am not sure I could rate it five star, the staff were friendly, English limited understanding. But messed up our rooms on the first day of check in, and we weren’t able to get one of the rooms until after 5pm. Which slight set back. The rooms were a little tired and old, couldn’t even use the mini fridge as it was locked. Had to ring the concierge 3 times to get someone to come unlock it. The view is partial of the river, I would say regardless of rooms you choose, as there flats in front that blocking the view. The pool for you to use you need a swimming cap or you can’t enter. The steam room and jacuzzi was out of action on both ladies/men’s, imagine this has been the same case for a while. Would I choose stay there again, probably not due to the oldness of the hotel and some of the clientele It attract were bit unusual and very obnoxious. As oneness one started shouting at the front desk and customer, for supposedly waiting too long and holding up the queue

This hotel is fantastic. Perfect mix between old school and modern design. Very clean and one of the most comfortable beds I've ever had the chance to lie in.

We stay 3 nights at Kempinski ChongQing. Staff at Reception counters very courteous but will be nice if concierge would do more to assist in getting taxi at lobby. Will be very nice if hotel can provide shuttles to nearby metro station. Room is nice and spacious but somehow have got a few mosquitoes in the room that we stay and stung us in toilet.

The room was spacious and clean, but the air conditioner was not working, so the room was incedibly hot throughout the night. The staff were friendly and helpful!