Mercure Beijing Downtown

Very nixe rooms. Early check-in available and very much appreciated. Staff speak very low or no level of english.

The property takes long for services.

The hotel is in a pretty central location, it’s pretty close to Hopson One mall which has plenty of shopping and dining options. The air conditioning units are abysmal and no matter how low you set it, the temperature in my room was averaged between 21°-23° the six nights I spent there even with the AC set at 17°. Staff are kind however they do not speak any English as advertised. It took an unsuccessful phone call, a visit to the front desk, two translation apps and three employees to answer the question ‘What time does the gym open?’. No smoking signs are place throughout the building however it’s so widespread that I could not only smell smoke in but saw several guests smoking and there are ashtrays throughout the corridors of the hotel that are regularly changed out which seemed very contradictory. It’s half-decent for the price but I would not stay again.

The staff was very polite and seemed to genuinely want to make good impression. The concierge went above and beyond to ensure that we had tickets for rail travel.

The property had a nice atmosphere & was very clean. The staff were friendly and spoke English. I had no problems here except: the wifi was too slow.

This is a horrible hotel. Mold, dirt, smells so bad. I refrained from using the bathroom because if its smell. Internet connection slow and cuts off every 10 min. Very outdated and very very very old rooms. Smells like an old grandmas house. Do not stay here if you care about your health And if you are with children...mold is alive here.

the wifi was unpredictable, the breakfast buffet was super crowded and the front desk staff not always very helpful. i was not made to feel welcome. only a few staff members speak functional English so be prepared to use google translate to try and be understood. there is next to nothing of interest in walking distance and at rush hour dont expect to wait less than 30 minutes for a taxi or Didi car to show up.

No English. The AC was on in our room first 2 days and we froze. No English staff understood our problem. They came to adjust temp but did not work. We were told our room was not available and sent us to an upgrade in the next building. It was a loft room with shake spiral staircase to the bedroom upstairs. Our luggage was to heavy awkward to bring up. They could not find our room no for dining room and were turned away. No Coffey available! Lobby staff Did not understand request for coffee and sent us to the bar for Coffey. Bar did not open till 11am. Room had 2 Nescafé instant pkgs.

The room is very dusty and bad maintenance.

Ok hotel, not very clean and nothing around it. Ok for a quick stopover

Very clean and staff are polite and welcoming. Rooms are clean and changed each day.

This hotel is close to the subway station, mall and restaurants.

Pleasant

The hotel location is good. - I also found the Nepalese staff there to be fantastic. I had a few problems. Firstly, the room carpets and surfaces were not clean. I even stayed in the room while the cleaner came and watched how fast she cleaned without even looking at the carpets or wiping all surfaces. Secondly, in the breakfast restaurant I kept going to get myself a drink or some food and placing it on the table. The moment I got up to get myself something else - even a spoon, the staff cleaned everything I had just brought away! - Even a full glass of juice and a plate of food! When I told her not to she just laughed and did it again 2 minutes later! - This lead to other guests sitting at the table I had picked and me standing with a plate of food looking for a new empty table! - I asked to talk to a manager and the staff refused. Lastly, when I checked out I needed to get a taxi to the airport. Apparently ALL the concierge was on lunch at the same time.... The reception called me a taxi, but I had to explain to the taxi driver who could not speak English where I wanted to go. - Usually the concierge does this. Also, reception did not help me with my luggage. - At this time there were no other customers using reception apart from me!

conveniently located near lots of food, convenience stores, close to subway

The hotel is far from the center of activities. We got it for a good rate and the junior suite is spacious, breakfast was good.. Few hotel staff speak English. It was difficult to communicate but the staff tried to be helpful.

very nice hotel and near to shopping complex. Room is clean and comfort

Good Breakfast, room clean, just a bit old.

Spending time with family there. The weather is pretty hot though

All good