Hotel was beautiful, new, spacious, clean, modern. Buffet food quality can be improved. Hotel guests are smoking everywhere. Loud music at buffet restaurant during dinner. Hotel is a long walk from the main road. Loud music from other room in the middle of the night and staff didn't stop them. Some other hotel guests tried to open my room door for 10min at night.

Fantastic hotel. Staff were extremely helpful. Would stay there again.

Wonderful place to stay. Friendly staff, fantastic breakfast. I would stay here again.

A beautiful hotel in a good location. The bed is comfortable and the service is great. The carpet is a little old and the bike rental is only allowed within the hotel area.

Walking distance to restaurants and tourist parks around the beautiful river area. Friendly staff and spacious elegant hotel. Big pool area and modern gym. Very relaxing well managed hotel.

Nice environment with friendly helpful concierge, room was clean. Could be better if concierge and front desk could speak and understand English. Service standard for a Pullman hotel was quite a disappointment. Firstly, receptionists were always looking down on their phone rather than greeting their guest when we return to the hotel- that just make guests feel unwelcome. There were smokers in cafe within the hotel and I had to request for a non smoking area but was told that public area "should be" smoke-free - service standards not upheld! Cakes in cafe looks delicious but was a mediocre. My very diluted tea was served with a miserable one-cup tea bag in a pot of hot water?!! I had to request for a cup of hot water with a new tea bag. Breakfast restaurant was disappointing- milk was not refilled for coffee machine, no labels on small cheese platter, no tools to serve cheese, labels on pastries were mixed up even when it was written in dual languages. Had asked to speak with the manger but was told that he was in the morning meeting. There was no attempt from front desk to address any of my concerns.

Lovely place. Inside and out. Casual cafe, great pool, fast room service, helpful staff.

Nice location and rooms.

An excellent hotel perfect for family or business travellers. 11 out of 10.

作为一家开业超过4年的连锁酒店，管理的混乱以及硬件的维护之差让人失望。例如: 1) 白天在没有通知住客的情况下于整个花园喷洒灭蚊雾; 2) 洗脸盆下水堵塞, 房内开关反映钝感; 3) 押金因操作失误被扣除; 4) 打车一定要走到门口才有员工愿意帮忙; 下车也不会主动开门等等。虽说费用不高，但作为一家连锁酒店如此水平让人失望。只能说是三星的价格，三星的水平，望极大提高

ロケーションの良いホテルで施設にも大変満足しました。また、スタッフの対応も大変親切でした。

ホテル内の中華レストランを利用しましたが、スタッフが慣れていないのかサービスが良くありませんでした。 ビールを注文してから届くまで10分近く待たされました。 また出てきた料理は写真と全く違っていました。 ホテル全体の環境は良かったのですが、ソフトの面が２流ホテルでした。

Good environment with a large and well-designed open space surrounding the hotel property. You see plenty of blossoms in spring time. Can access the garden directly from the room, with a nice "balcony area". Hotel hardware is new and well maintained.

酒店員工態度惡劣，緊急情況下完全不能提供任何協助。緊急情況下完全不能提供任何協助。緊急情況下完全不能提供任何協助。停車場、酒店出口和酒店大堂相距非常遙遠。

Very nice hotel in Kaifeng. It is near all major attractions and breakfast is very tasty.

非常不错的一家酒店，虽然入住时因安排的房间低于预订的房间标准，但后来酒店及时纠正，得到了满意的结果。酒店位置极佳，硬件和花园小湖的环境令人赞叹，早餐和晚上的自助餐也很好。酒店服务也很周到与专业。虽然自标为四星，但这是真正的四星，远胜于国内其他自封为五星的许多酒店。

広くて、高級感があるいいホテル。

一進去確實是豪華的，但沖涼的花哂出水小，人員的服務上也較冷漠，位置好，但對非自駕的住客來説，出入也要等酒店附設的電瓶車去路口，或者出入也要call車才方便

The location, hotel staff, breakfast and amenities are all above my expectations.

酒店很赞，中餐分量足点的川菜味道也不错。试了酒店的spa，手法舒服，解除旅途疲劳。但周边实在没什么玩的。