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China (227,750 Hotels)
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Shangcheng Qu (700 Hotels)
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Sofitel Hangzhou Westlake
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Sofitel Hangzhou Westlake
8.2
/10
Very Good
440 reviews
What Guests Say About Their Stay
Susan
10.0
/ 10
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Gail
10.0
/ 10
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Verified traveler
10.0
/ 10
Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
In the Area
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333 West Lake Avenue, Shangcheng Qu, Hangzhou, Zhejiang, China, 310002
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sofitel Hangzhou Westlake
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Per room per night (excl. taxes & fees)
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What's around Sofitel Hangzhou Westlake
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333 West Lake Avenue, Shangcheng Qu, Hangzhou, Zhejiang, China, 310002
Discover More About Sofitel Hangzhou Westlake
Location
Sofitel Hangzhou Westlake is a hotel in a good neighborhood, which is located at Shangcheng Qu.
About Sofitel Hangzhou Westlake
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sofitel Hangzhou Westlake exclusively for you.
Sofitel Hangzhou Westlake is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sofitel Hangzhou Westlake.
All facilities in Sofitel Hangzhou Westlake
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Things to Do
- Indoor pool
- Barbecue
- Sauna
- Steam room
General
- Banquet
- Parking
- Terrace
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Meeting rooms
- Business center
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sofitel Hangzhou Westlake
Important Note
- Fee for buffet breakfast: approximately CNY 188 per person
- Airport shuttle fee: CNY 550 per vehicle (one-way)
- Rollaway bed fee: CNY 288.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 500 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.
Front desk staff will greet guests on arrival at the property.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sofitel Hangzhou Westlake | 233 |
Number of floors in Sofitel Hangzhou Westlake | 6 |
Another facilities in Sofitel Hangzhou Westlake | Laundry service, Tours, Multilingual staff, Express check-in, Newspaper in lobby |
Frequently asked question in Sofitel Hangzhou Westlake
What are available facilities at Sofitel Hangzhou Westlake?
There are top facilites at Sofitel Hangzhou Westlake such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sofitel Hangzhou Westlake?
The standard check-in time at Sofitel Hangzhou Westlake is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sofitel Hangzhou Westlake provide breakfast?
Yes, Sofitel Hangzhou Westlake provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sofitel Hangzhou Westlake
Traveloka (14)
Other sources (426)
8.2
Very Good
From 426 reviews
Cleanliness
8.4
Room Comfort
8.2
Location
8.8
Service and Facilites
8.4
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Traveler Reviews Sofitel Hangzhou Westlake
Number of reviews per page
20
40
Top reviews
Christopher M.
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Enjoyed completely
Hany
Business with Partner
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Old dated rooms and clean
Arnaldo
Business
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Very well located, clean, good breakfast
Vincent
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.
Haitian
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Very nice location and great service👍
Willy C.
Leisure Family
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.
Verified traveler
Friends and Family
4.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Apart from the excellent location, the hotel is poor in terms of its condition. It’s old and dated. Cleaning is inconsistent. There are some serious health and safety issues which we had to point out to the staff to fix them. The staff, however, are very nice and friendly.
Kia How
Leisure with Children
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
close to eatery and lake. very relaxing
Yang
Leisure Family
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Good location, but facilities a bit old.
Matt
Leisure with Friends
6.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The Bathrooms need to be updated
Hui Cheng
Leisure Family
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.
Read More
Gregory
Business
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
The staff were very helpful and accommodating. Highly recommended!
WEIRAN
Leisure Family
6.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Very inconvenient to cross to place of interest. Especially to elderly
Susan
Leisure Family
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Minchuan
Leisure Family
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Next to the Westlake, very easy to access. Central location
Gail
Leisure
10.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Verified traveler
Business
10.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
Peck Sze Jacqueline
Leisure with Children
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.
amitabh
8.0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
Great location next to the lake
Verified traveler
10.0
/10
Reviewed 66 week(s) ago
Hotels.com verified review
Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that.
Room is well taken care of by the service staff, excellent service.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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