The North Garden Hotel Beijing Wangfujing

It’s a decent hotel. The room was certainly smaller in person than in the photos. I should have taken actual photos of it. My bad. Anyway, it was fine for a two night stay and the price was good. The service, though… that was exceptional. When we arrived I hadn’t picked up any Chinese money. I tried to pay the cab with a card, or with USD. Nope. The front desk girl came to the rescue. She paid the driver and I paid her back. She was a superstar.

I couldn't get any hot water to run when I tried to take a shower. Housekeeping had to come up to sort it out. It took running the water in the sink for quite a few minutes to get the hot water primed.

The staff was great, and the room was spacious. It had a walk-in closet.

The room's air-conditioning was not working well. The carpets had stains. The location was great along the price, but it needs some updating.

Good central and low cost place, near the Forbidden City n woild stay again

Great location. Rooms were large and spacious. The rooms and hallways could use some updates especially bathrooms and carpet. Easy check in. Convenience store on the first floor was nice. Many stores and restaurants with in walking distance.

The hotel misrepresented their facilities. Hotels.com listing said they had exercise facilities and spa and they did not have anything.

This hotel was at a perfect location. I could not have asked for better. It does need updating, but there were amenities, so I did not have to ask for anything. However, the bed was the hardest thing I've ever encountered. Uncomfortable to say the least. A great restaurant close by called the Steak House a block or 2 down. I ate there twice!!The staff was so helpful and gracious from check-in to check-out.

Rooms are basic which is fine but need a serious update - carpet is extremely worn and smells really awful. In the bathroom there is mould round all seals and edges of the sink, broken tiles glued back on and generally felt unclean. Non smoking hotel but entire corridor smelled of smoke. However the staff were good and polite.

The location is superb and it is just beside Wangfujing Shopping Street and MRT.

Only good thing to say is it is well located to visit Wanfujing st. However taxis won’t pick up there. Advertised bar never open. Staff limited support due to lack of English. Clearly aimed at supporting Chinese tourists.

Best thing going for the hotel is it’s location next to the mall. Room was ok although a little dated. Internet was terrible so assume no internet.

Nothing like the description. No one spoke english No air con Wouldn't give us the room we booked Bar not open during 2 week stay Room left with dirty cups each day Only good thing was location

This is a old and dirty hotel. It looks grand and nice exterior but not the rooms. We had booked 2 rooms for a 3 days 2 nights stay, however, the rooms was run down, toilet was small and dirty, beds were hard and we were assigned to a sauna room despite the cold weather feeling hot and stuffy. However, a plus is the location is walking distance to various spot.

first of all, the advertised photo of my room is very misleading. i did not get the room as promised, and still waiting for partial refund. last time i check in the website, they still use the same photo. hotels.com need to really aware about this.1st booking with hotels.com in bali actually, we had the same situation.but the hotel change the room after that to meet the one that they advertise. but his time, he north garden hotel dont change our room to the one that they advertise and we agree to pay on. please take this seriously, or else the rest of customer will get fooled again from the promotion. secondly, the airconditioner is not cool.changed to 1 more room, but still hot. even its in winter, even after we open the window, for some reason, u still can feel the heat. the rest is ok.the location is great

Noisy, no wifi in room, no fitness center (even though it was advertizing to have it), dirty room, carpet. Bed is not comfortable. Expensive foe this kind of poor condition. Will not stay in the future.

Good location Next to shopping street

This hotel has many issues and I would not recommend it to anyone. From the beginning to the end of my stay, language was a massive barrier for the front desk workers. When I got to my room, everything appeared fine. It wasn't until I began spending a few minutes in there that I realized the sad truths: -the bed felt like a bunch of rusty springs, with no padding -the carpet *used to be* white... it is no longer -there was hair on the desk and night stands -the shower pressure made it a chore to take a shower - that is, after you waited 5 minutes for the water to heat up -the wifi was not working when I got there, but when I called down and said the wifi wasn't working, somebody came up and got it working -the refrigerator was broken, but when I called down and said the fridge was broken, somebody came up, hauled it out, and scavenged a different one from another room for me -I wanted coffee one morning, so I went down to the 5th floor buffet area, and they kindly gave me a free cup of coffee. Unfortunately, it was more like brown, coffee-flavored water On the morning of my flight I called down to have them get a taxi. I managed to communicate, "Taxi, 6:30, airport" and she replied with a confident, "Ok!" I came down at 6:30. No taxi. For $65 a night, I know I can't complain too much, being downtown. But all I really care about in a hotel is a good bed, good shower, and clean room. This hotel had none of them. They’ll get none of my business in the future.

Gd location

I gave 4 stars overall because this place really fit my needs, which was essentially a cheap roof over my head in a great area. The staff was very helpful despite my inability to speak even basic Chinese and the hotel is a block away from Wangfujing street with all the shops and malls you can handle. Room was dated but comfortable. The rock slab of a bed I found to be surprisingly pleasant as well. If you're traveling with friends, be aware of the translucent glass separating the shower and the rest of the room. Only real issue was the unreliability of the free Wifi. When/if I could connect, the speed was turtle at best. Even using the Ethernet cable behind the TV was equally slow. It's not the Hilton, but if you're looking for a cheap place to lay your head a few nights in walking distance of sites like the Forbidden City and Tienanmen Square, then I'd recommend this place.