Vienna Hotel (Shanghai Jing'an Gaoping Road)

A fantastic experience! I had a wonderful stay at the Marriott Vienna. The front desk staff was extremely welcoming and professional. The girl who checked us in allowed us to check in to our room earlier than expected, which we really appreciated. We were also given a welcome token from the hotel, which was a very nice gesture. A special thanks goes to the Guest Relation Manager, Domenico. He was always smiling, polite and ready to answer any questions. He made our stay even more enjoyable.

One of the main reasons we chose this hotel was the highly-rated upstairs restaurant, only to find out there was no availability for any of the days during our stay. What’s worse is that we were not informed about this at any point prior to or during booking. To make matters worse, when we tried to discuss this with the restaurant manager, his attitude was rude. If you’re considering staying here for the dining experience, don’t bother. There are plenty of other hotels in Vienna where you’ll be treated with more respect and transparency.

Great hotel located in city center. Convenient to tram, train, and very walkable. Food in downstairs dining room was delicious. Hotel beds were very comfortable! The front desk staff was extremely knowledgeable, kind, and helpful. Sarah in the front Mini Christmas Market was so helpful, nice and friendly. Obay was also so kind and easy to talk to about anything. A few minor housekeeping problems which were so quickly and efficiently resolved. A great visit to Vienna. Would highly recommend this hotel.

I stayed at this hotel and had a wonderful experience. The rooms were exceptionally clean, well-maintained, and had all the amenities needed for a comfortable stay. The housekeeping staff did an excellent job of keeping everything spotless. One of the highlights was the stunning view from my room; it was truly breathtaking and added a relaxing touch to the overall ambiance. The combination of cleanliness and beautiful scenery made for a memorable stay. Highly recommended for anyone looking for a peaceful and scenic getaway!

Disappointing Experience – Not Worth the Price The only thing resembling a 5-star hotel at this property is the price tag on its in-room dining menu (e.g., €5.50 for a glass of milk). Unfortunately, the rest of the experience fell far below expectations. Poor Housekeeping: Housekeeping was disappointing – towels we had left on the floor to be replaced were simply picked up and hung back for us to reuse. Inconsistent Billing: We ordered the same meal for our kids (two pastas) every day, yet received a different bill each time. This kind of inconsistency makes it clear that the hotel hasn’t upgraded its operational systems. Breakfast Chaos: The lines just to enter the breakfast area on some days were ridiculous. When we raised our concerns, we were told that someone had called in sick, which is why they couldn’t manage the crowd. Facilities: The spa and workout area were more stressful than relaxing. The only highlight of our stay was the kind and attentive room service waiter, whose name we unfortunately didn’t catch and the receptionist at check out who tried to make up for our experience. Overall I was expecting more from this hotel.