Vienna International Hotel (Changsha Furong Square)

I stayed at this hotel and had a wonderful experience. The rooms were exceptionally clean, well-maintained, and had all the amenities needed for a comfortable stay. The housekeeping staff did an excellent job of keeping everything spotless. One of the highlights was the stunning view from my room; it was truly breathtaking and added a relaxing touch to the overall ambiance. The combination of cleanliness and beautiful scenery made for a memorable stay. Highly recommended for anyone looking for a peaceful and scenic getaway!

We enjoyed our stay at the Vienna Marriott Hotel. Our room was up to date and comfortable. The staff was friendly and welcoming. Breakfast was delicious, and offerings at the M lounge were appreciated. We especially enjoyed our hot chocolate as our stay was during a cold rainy time.

The staffs were willing to support the request from guest in my stay. However, they may not get the sufficient time to consider & manage the customer satisfaction. They are always busy because the Hotel is crowded. I’m thinking it’s the reason why they cleaned one of my room but missed to replace towels with bottle of water offering. The don’t have sufficient staff to service guest. You may still meet the problem unless the hotel lost the business and considering the customer satisfaction. Second, my family made two rooms reservation 3 months ago. I would expect the front desk can allocate the rooms near by or in the same area. However, they offered one of my room in west and another room in east. My family need to walk more than 30 seconds to another room to meet each other. I tried to ask for the room replacement, they said all the rooms are occupied.

My family and I had an amazing stay, and I want to especially thank Paul from the front desk for making it truly exceptional. Despite the rooms being a bit outdated, the location is fantastic. For me, the customer service from the front desk and the entire staff made everything perfect. Paul went above and beyond, and I hope this message reaches him and his supervisor. The hospitality industry needs more leaders like him. We couldn’t be more grateful!

The hotel is in a wonderful location with a beautiful park across the street. Lots of different public transportation options within a 5 minute walk. The morning breakfast was decent. The reviews made it seem like it was the best hotel breakfast buffet in the world. We have had better but we have definitely had worse! I’d give the breakfast a 7/10. Our two rooms were clean and decent, nothing special. I’d definitely stay here again.